Critical Issue: Timeout Error - We are unable to confirm the status of your system. Please refresh and try again.
Symptoms of issue: Unable to monitor system via mobile phone app (Android and iPhone). Unable to check system status via pc web browser (attempted on multiple pc's and multiple browsers). Unable to activate/deactivate system remotely.
Actions taken: Rebooted base station, checked batteries and power supply, inserted key fob as instructed to troubleshoot further. Key fob troubleshooter was unable to confirm status of system.