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Channel: SimpliSafe - Installing and Using SimpliSafe
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System Issue

Today, I did not receive text message or email when the system is armed or disarmed. As what we usually do is to restart the base station, i.e. disconnect power, take out the battery, reconnect the...

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New App does not login

Yes, I am starting a new thread, even though I see others with the problem.Seems like most of the time the actual support on this forum comes from users, not simplisafe.Anyone have any ideas?

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New App status

Since it is apparent to everyone using the newly updated app that there are problems, can Simplisafe give us a status update on the issues and resolution? That would be greatly appreciated.Thanks.Mike.

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SimpliSafe - please post information/status here about problems with new APP...

Would someone from SimpliSafe please post in this thread and give us an update, plan & status on:1. When the new app will work reliably. 2. When the features/functions from the old app will be...

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Temperature in Mobile App Does Not Auto Update

To quote Kelley from another thread - "the app displays the current temperature all the time from last check in, so you don't need to pull set setting as you once did. If you want to manually fresh,...

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Credit for customers hit by app issues and broken SS infrastructure.

I've been a SS customer through email / SMS notification failure issues, various system outages, and now the great app update fiasco. During all of these issues, I've paid for top tier service and...

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How to Revert Back to Version 1203 in iOS

If you back up your iPhone to your PC, you may be able to revert back to version 1203. I just did and the PIN lock has been restored. I deleted the new and improved version from my iPhone then turned...

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New App - Ha!

Just wanted to say I feel sorry for Kelly.I'd hate to be the one from ss to have to keep posting stuff like this in the face of overwhelming evidence:>> Thanks for posting. You should be able to...

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Simplisafe external 105db siren and another brand smoke detector

If my smoke detector from another brand goes off, will the external siren from simplisafe go off? If so, will my other simplisafe external sirens go off as well?

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Why have Motion sensors?

I am having some issues placing one of my sensors so I am wondering about the fundamental question of Motion sensors. If I have my doors and windows armed and have glass breaks. Do I really need them?...

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simplisafe app update not working properly

We use the app to arm and disarm our alarm constantly. That's really all we use. Since the updated app came out a couple of days ago, it never works properly. Sometimes it doesn't open at all,...

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I want to cancel my 3 day practice and go straight to monitored mode

How do I go about getting out of practice mode and going straight to real time monitored mode?

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How do I set different alert delays for 2 different motion sensors?

I would like to keep my downstairs motion sensor at the current 30 seconds and change my upstairs motion sensor to 5 seconds. How do I do this?

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How do I turn off the base?

My subject says it all. I need to move the system to a new location and the base keeps glowing. Is there a way to turn the base off so that I don't waste my battery life?

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Added Keypad doesn't update if system is armed/disarmed with other keypad,...

We just added a keypad to our existing system. Went thru the procedure and added it to the system and synced with base. Now, however, the new keypad only updates its status of the commands are...

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Very disappointed in the new app

The iOS update is a huge disappointment. It provides less functionality than the old app and seems slower. Worse, it prompts me for a password every time I use it, which makes it too inconvenient to...

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Customer Service is Terrible !!

I have been on the phone waiting for over 1/2 hour for someone to answer my call. Need more customer service people to answer calls !!

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Fixed iPhone App

The new app has been a problem but SS said they were working on it. Today I could log into the app, but it was hung on 'AWAY' when the keypad and system were OFF. I went online to my account dashboard...

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Outdoor sensors

I have higher grade sensors designed for outdoor use to monitor a yard gate from my previous alarm system. Is there any way to integrate it, or am I limited to using SimpliSafe's clearly "indoor only"...

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Can we not set up systems on weekends or what's up?

I installed everything last night... a Saturday, In 1st test mode I have a bright blue light, after exiting and re-entering test mode I have zero blue light and it is not connecting to SS. I unplugged...

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