SMS Notification
Is it possible to get SMS notification when an Alarm sensor is active, even when the system is not armed? There is an option to configure a sensor as "Alert Only", which would send SMS/E-mail...
View ArticleWill my cat set off the motion sensors?
We just received our Simplisafe alarm system. We have not installed it yet. We purchased motion sensors. We also have a cat. Will our cat set off the alarm?
View ArticleSystem still not working!
I bought the system back in June of this year, 6 months later I am still getting billed 14.99 a month. Sensors didn't work out of the box, and trying to reach someone is easy while I'm at work but by...
View ArticleReplacement Batteries
Has anyone else had experience with the Powerizer brand of CR123 battery replacements sold here? My original smoke detector battery died. I believe it was a Panasonic. These for some reason are hard to...
View ArticleKeychain product improvement
Being a new user of the system I am being very critical of all the features as we learn to use it. One item I have begun experiencing a problem with are the keychain remotes, and accidently pressing...
View ArticleOut of the Country
We are planning on being out of the country for about 3 weeks. That will make us inaccessible in the event of a break-in or anyone attempting to contact us. Is there anything special we should do to...
View Articleprogramming a new remote
If I order a 2nd remote, how is it "tied" to my specific system?Thanks,
View ArticleHow critical is the height for the motion sensors?
Hi, I have 10' ceilings in our first floor and the perfect location for the motion sensors would be around 8' due to moulding, etc.. Will this height, limit the coverage of the sensor? I know the...
View ArticleProblems connecting base unit to dispatch? Call support.
My base unit was having problems connecting to dispatch so I called support. Support said my sim card was not activated yet. So before you go through all kinds of problems trying to move your base...
View ArticleDouble hung window- Sensor only protects bottom sash?
Hi. I recently purchased the SimpliSafe system and am currently installing it. My question concerns the door/window sensors. I have double hung windows and it appears that if installed according to...
View Articlekeychain remote not working on Mac
You have now sent me 2 keychain remotes for my new system and neither will work on my MacBook Pro. Odd because I have 3 other Simplisafe alarm systems in my apartment building and they all work with my...
View ArticleiPhone SimpliSafe App: minor bug
I triggered several of my home system's sensors in a test coordinated with C.O.P.S Monitoring today, including a glassbreak sensor. The tripped glassbreak sensor logged correctly in the website's Event...
View ArticleBlue Blinking Light
I have had the base unit in the same place and working well for the month I have had the system installed. Today, I have a blinking light and the "no link to dispatcher" message on the keypad.Can...
View ArticleBase station suddenly 'out of range' according to keypad
I haven't moved the station and it's less than 20 feet from the keypad. Suddenly it says out of range, no longer rings when I open the door, and a little red LED is blinking about half up the station...
View ArticleLost usb Keychain remote
We are looking to sell our SimpliSafe unit and components. I found and gathered everything I need except the usb keychain remote is lost :( . We haven't used the system in months due to at least one of...
View ArticleRemoved Sensor does not update on keypbad
I have a bad sensor--it was bad out of the box. I then removed the sensor from the customized settings and updated/synced the keychain remote; but, the key pad i still displaying an Error Sensor with...
View ArticleBase station will not connect for full features or monitoring
Activated monitoring program; however, when I put my pin in to activate my online controls its says it cannot contact my base station. What am I doing wrong? Website says it should take minutes. Its...
View ArticleSiren
I pushed the programming button 5x, heard the beeps, and placed the siren back into its wall 'holster'.I triggered the alarm by opening the door and not entering the passcode.30 or so seconds later,...
View ArticleBest way to start install?
Expecting delivery tomorrow have been reading the manual on the site and these forums. I'm wondering is it best to plug the remote into the usb on my computer and follow whatever those directions are?...
View ArticleSimpliSafe 1 or 2?
I'm looking to sell my SS system. There is a number 2 on bottom of base unit. Does this mean it is a SS 2? It is a BS2000
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