Motion sensors re-activating upon system sync - no customer service response...
I installed two motion sensors in my home when I got my system about 6 months ago. After a month of trying to position them just right so that my two dogs would not set them up, I eventually gave up...
View ArticleKeypad was working and just stopped so can't turn alarm off, brand new unit
Keypad won't accept any pin code, just keeps re-presenting the PIN blank spaces. Sirens went off today and there was no way to turn the alarm off. It is newly installed and worked fine for a week, then...
View ArticleHow many freeze sensors can be added?
It seems on the Dashboard page, there is just one temperature indicator (which doesn't read yet without a freeze sensor). Does this imply only one freeze sensor can be added? Is there a way to...
View Articleneed suggestions for shielding "panic" button on keychain to prevent...
First to SS: please please improve the design of the "panic" button on the keychain remote so it cannot be accidently pressed when in a purse or pocket. This safety precaution is so basic I cannot...
View ArticleExtra keychain
Does the extra keychain work out of the box, or do we need to do something to activate/program it with the system?
View ArticlePanic button errors
Hi, I have had a stable Simplisafe installation or some years now. Of recent I am getting the 'panic button not responding' errors. The battery is OK, the battery connection is OK, I have tried keeping...
View ArticleKeychain remote doesnt work when I come home.
My keychain remote does not work if I have been away from home for more than a few hours. It works everytime if I dont leave the house. This is the second one that is doing this. Simplisafe sent a...
View ArticleWhere is my refund?
I have returned my whole system to Simplisafe because I had NUMEROUS issues with it from day one. I tracked my return and Simplisafe has my items. I have called and customer service says they are...
View ArticleI need to get replacement of defective motion sensor
I have sent email couple of weeks ago but i havent received any reply. trying here could you please let me know how the process works to get replacement of the defective motion sensor. Thanks
View ArticlePanic Button and heat
This is a question for Kelley/SS: Will the panic button have any issues with heat if placed in the garage? In the summer it can get warm (pushing 100 some days when it's really hot). I'm not worried...
View ArticleYard sign or not
I have mixed feeings about putting the SimpliSafe yard sign up. I understand the deterrence factor. However, would a potential burglar gain information from knowing an alarm system is in place, and may...
View Articleiphone app
just set up SS in fairly large home (6000 sf) -- all 7 entry sensors working fine -- a couple of the motion sensors seems a little iffy; that is, the response is not 100% reliable -- I am hoping that...
View ArticleSystem disarmed
Several times lately I have come home with system in away mode and disarmed system and base station says alarm off but keypad keeps beeping and shows alarm away, have to enter pin multiple times. Have...
View Articlesmoke alarm
smoke alarm starts beeping a week after installing new system. I responded to Simplisafe request for a review on amazon letting them know that i had a problem but 2 days later still haven't heard from...
View ArticleAdobe Flash and Apple El Capitan
Since new versions of Apple OS El Capitan no longer have Adobe Flash installed(deemed a security risk by many and essentially becoming "old school by HTML5), are you ever going to update our software...
View ArticleCan I disable the panic button on the keychain remote?
I carry the keychain in my pocket and it works wonderfully. However, today I had more than usual in my pocket and the panic button went off [interesting follow on]. Is there a way to disable the panic...
View ArticleUSB Flashdrive on remote
Program does not initiate when plugged into my computer. When I try to open file manually, I get a non compatibility error. I'm running Windows 10. I would think it would work ok. Is the drive defective?
View ArticleCarbon Monoxide Battery Change ~ How To?
My SimpliSafe Carbon Monoxide monitor battery has died. Is it replaceable, or do I need to buy a new unit. If replaceable, can someone direct me to the place on the monitor to replace the battery. Thanks!
View ArticlePutting system in Home mode via Android app does not change Keypad status?
New Simplisafe customer here. I tried searching around for this but couldn't find anything. I have noticed that when I arm my system in Home mode via the Android app, if I look at the Keypad it still...
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