Base Station Beeps
My base station began beeping about 8 to 10 times when I arm and disarm. What does that mean?
View ArticleDo Motion Detectors Detect Television Screen Motion?
I like to leave my TV on for my puppy (who is in a crate outside of the motion detector range), but the TV is in the motion detector area.Does anyone know if movement on a television show will activate...
View ArticleNeed Extra Mounting Plate for Door Sensor
I lost my mounting plate for one of my door sensors and need a new one. Does Simplisafe sell that part? I didn't see one on the page where you can order extra sensors.
View ArticleWhat's the best placement for window sensors?
I had a family member install everything for me but noticed the window sensors are very visible on the outside so the burglar could easily see. Is there a way to place them where they aren't visible on...
View ArticleNew App Android.
New App is very poor. If I have to access full site to make changes, updates, and etc what's the point.
View ArticleArming the system - even when the door sensor is open
I installed the instrument yesterday and having following issues: 1. I set the system to "away" with 1 door with the sensor open. The base gives me a warning that 1 door is open but it still finally...
View Article"Alarm - Away Only" without interactive service?
On my account I have the interactive services, and I have the ability in the web panel to set a sensor on an internal door to not trigger an alarm in "home" mode. However, a family member just got...
View ArticleError:Smoke Detector
This has happened for the last time!!! I've been having the same issue since I have installed SS. The smoke detector is causing an error. I have read and done everything in the forums that other people...
View ArticleText alerts for test mode
Hi,I've set up the system to send me texts for all alarms, activity and errors. For a family member that does not live with me I send only alerts for alarms as my emergency contacts. However, they...
View ArticleAny plans to add ability to link to Ecobee3?
I see that there is Nest support, and that's wonderful, but I am wondering if SS plans to support the Ecobee3 thermostat as well.
View ArticleNew senors will not work
I upgraded new Sensors into my system, has been a nightmare to get the unit to respond to them. Entered all the numbers and letters of new sensors numerous times, uninstalled, reinstalled. If you do...
View ArticleAfter 72 hours, still on practice mode.
Dear Simplisafe,I installed my Simplisafe system and subscribed to the monitoring service on Saturday 1/23/2016 and as of today 1/26/2016, my system is still in practice mode. Can you please get my...
View ArticleVirginia Beach Permit
I need the information for registering the alarm in Virginia Beach, VA. Please send all information I need to register the alarm. Thank you.
View Articlealarming an outbuilding
We just added a backyard shed and will be keeping a lot of expensive equipment in there. It is located about 65 feet from the base station, but outside the house. Can I use entry sensors in the shed to...
View ArticleInstant Trigger
I'm trying to decide on whether or not to use instant trigger on my motion sensor. Here is the setup:I have an office in the back of the house with 2 windows. We have 1 motion sensor in that room, no...
View Articletesting system
Any suggestions on a simple way to test a system. I have sensors not in earshod of the base station and I don't see a log being created in test mode of sensors being tripped. the only way I have found...
View Articlejust received new keychain remote. I took the cap off the end of the remote...
attachment underneath the cap....just another plastic end under the cap. What am I missing?
View ArticleInstalling Motion Sensors
Hi,The manual says to install the motion sensors between 4-5 feet off the ground. But I have seen many youtube videos where these motion sensors are being installed much higher than 5 feet.So exactly...
View ArticleLimiting which hours a PIN works?
Hi, Been reading your forum and doing a bit of googling. If I understand correctly:master pin: pin with authority to change system settings 4 normal pins: pins with ability to arm/disarm the alarm 1...
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