Thin Magnets
Are there thinner magnets available? My metal windows require narrower magnets for the Entry Sensors.
View Articleclearing warning
Hi All I had a panic button error displayed on the keypad. I changed battery and it is working. The error is no longer on the keypad. It is still displayed on my account page as an error. Can I clear...
View ArticleHow to change the HOME delay time? NM, I found it.
Hi,I just received my system and installed it. The alarm delay when in HOME mode is way too long. I looked at all the menus but cannot find where to change that setting. Any help greatly appreciated....
View ArticleAnyone ever have issues returning something?
I sent an entry sensor back to Simplisafe a few weeks ago and I have contacted them a few times and they still havent received it. This is my first time having to return something to them and was...
View ArticleHoover Alabama-Alarm Permit Required
I live in Hoover Alabama and there is a requirement to have a current Alarm Permit to allow the local police officers to respond to an alarm when reported by the monitoring company. Cost is $25...
View ArticleHome Mode
When my alarm is in 'home' mode if I open one of my doors that has an entry sensor it doesn't make any sound. It doesn't even chime like when my alarm is completely off. This morning I was trying to...
View ArticleNetworked Smoke Alarms
If one of the smoke alarms gets triggered in a house with multiple other SimpliSafe smoke alarms in other rooms, do the other smoke alarms also sound? I know the alarm system gets triggered and sets...
View ArticleRestored sensor caused alarm. Anyone else?
One of my motion sensors went unresponsive. Its happened a couple times due to range from base station. I received a text that the senor was responding again. Almost immediately I received a call from...
View ArticleKeychain remote inop Windows7 & more...
So I bit the bullet and got the system. While trying to configure delays via keychain remote, PC would not 'see' it via USB. Called tech. Spent 67 min on phone with (young) rep who recommended I try my...
View ArticleText Messages Random
I have noticed that I do not always get a text message when the system is armed or turned off. I seem to always get the email but not the text. Anyone else notice this ? Is there a reason?
View ArticleExtra Loud siren beeping
The added extra siren has started "beeping" when the alarm is set. Its pretty loud and never done this before. phone support closed, anybody have this experience? Thanks Richard
View Articlethe 19.95 service plan
With the $19.95 a month plan can I set my mosion sensor to only sent me a text message if it goes off. For a couple weeks I dont want it to set the alarm. Trying to make sure its installed right So I...
View ArticlePressing "Home" on the Key Pad results on a Panic Alarm
I have the system installed for a while now and press the Home button every night before going sleep.Last night when I press the home button on the entry keypad the panic alarm went off, then I use my...
View ArticleIllumination of the keypad
I have a 2nd keypad in my bedroom In the dark, it is impossible to tell if the alarm is activatedAny suggestions ?
View Articlealarm permit
Hi,I'm filling in my Police Alarm Permit Application for the city of Los Angeles city. They have requested the following info:Operators Number: (Enter alarm company operator number)Phone Number: - -...
View ArticleCat set off motion sensor
Day one -- my 8 lb. cat went all day not triggering either of my two motion sensors, except for about the last couple hours of my being at work. Thank goodness I'm still in practice mode. I think what...
View ArticleWant to access alarm settings but only get stupid demo screen
So, I forgot my pin. Luckily, the alarm is in off mode. However, when I plug in the USB key and I log in, the Alarm Settings tab only shows stupid demo stuff. I can't remember how I got to the real...
View ArticleHow does the system identify which sensor is the cause of an alarm?
Please pardon the newbie question but I am seriously considering buying one of these systems and am doing my due diligence. Since I have suffered catastrophic water damage before, I tend to be a little...
View ArticleT-Mobile and Interactive Monitoring Texts
I just switched from ATT to T-Mobile. My system alarm and disarm texts from T-Mo each arrive separately instead in a single thread from the same number. I called SimpliSafe and was told there is...
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