Installing Soon, Which Set-Up Method?
Okay, so I have my system and I am ready to install. I have interactive monitoring and I have the app on my phone. I also see my account online with set-up options. I also see I can plug my keychain...
View ArticleSecret Sensor Alerts
When I first setup my new installation a week ago I only had 1 sensor set to "secret alert", no alarm just text message because the sensor is on a window which I leave open during the summer and plan...
View ArticleSensor Status Unknown
I installed my system about a week ago. I have 5 sensors placed on 3 doors & 2 sliding windows so when opened they will trigger an alert/alarm. On 2 of the sensor locations, 1 door & 1 window,...
View ArticleTest mode on sensor vs Test on Key Pad
is there a difference between the test button on the sensors and the test function on the key pad? when I test the sensors I get an email, but no call. When I use the test function on the key pad, I...
View ArticleCamera Beta
I have one of the camera's installed and operating. I'm not going to attempt to answer questions. However I will say that it is very well constructed, not just a cheap plastic lightweight as many are!...
View Articlecustomize sensor info
is there a way to have two different enable/disable sets of parameters for the sensors and be able to switch back and forth with a push of a button
View ArticleHow to restore the Keychain Remote
I plugged the Keychain Remote into a USB port, changed the settings, and then clicked the button in the Setup Wizard to save the settings. The app displayed the little spinner that said it was updating...
View ArticleMotion sensor set off by dog
I set my alarm for the first time and apparently our dog jumping up onto bay window set it off. Good news was police came right away. I need to figure out where to place it where it would see someone...
View ArticleAndroid SS app issues??
This was sent 4 days ago via email, but no reply...and we are back home now, but would like an answer for future issues.read more
View ArticleSynchronize with Ecobee3
I know the Simplisafe system connects with NEST but is there a way to connect to an ECOBEE3?
View ArticleMy Keypad is Crooked
Just noticed this while I was folding towels in the laundry. Would have thought it would have been seen before. The keypad is slightly off plumb. I just noticed that the two sides of the keypad are not...
View ArticleBase Station flashes red
For some reason the base station has started flashing red. Not all the time though Please someone advise me how to stop t
View ArticleAre smoke detectors interconnected?
Are the smoke detector themselves interconnected- they all sound alarms when one is activated- or is only the siren sounded?
View Article105db Siren will not reset
I have a 105db siren installed in my garage. I heard it one day alarming albeit rather faintly. Why I do not know why it was sounding as I had not had an alarm incident in quite some time. I removed it...
View ArticleKeypad low battery
So I was woken up early this morning twice, I heard a beep and a muffled and distorted voice that I think came from my keypad, while my system was armed in home mode. I wasn't sure if it was a dream or...
View ArticleWhat if the base station is unplugged by a burglar?
What if I have my alarm set to "AWAY" but a burglar breaks in and unplugs the base station before dispatch can be notified of the intruder?
View ArticleDoor Chime
I have tried a few times to disable the door chime via the dashboard without any luck. Is there a another way to get it done. thanks
View ArticleSensor mounting
I understand the sensors are mounted using the adhesive tape on the back of each device but I would prefer to mount each device with drywall mollies and screws which would allow for removal of each...
View ArticleExternal Speaker Beeps when disarming alarm?
Recently my External Speaker has sounded 10 high pitched beeps when disarming the system. This makes it pretty hard for me to leave the house in the morning without waking the family.I looked around...
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