Two false alarms in two months, this system is not reliable any more
Last month I got false alarm in my master bedroom. No pets no moving parts in the room. I got there from my work, entered inside with police. Nothing was there. The customer support has a hard time to...
View ArticleCamera stuck on solid yellow light all night
I woke up at 2 in the morning and saw a solid yellow light on the camera. I went back to bed and woke up to the same solid yellow light. When I went into the iPhone app the camera was not connected. I...
View ArticleAlarm Company Address and Monitoring Company Name/Address for Permit
hi, I am applying for the alarm permit in my city and they are asking for the Alarm Installation Company Address and Monitoring Company and Monitoring Company Address. I see Simpli Safe address and...
View ArticleAlarm Beeps?
The past few days the system siren beeps when I hit the alarm button to set the alarm. It is a constant series of beeps maybe 10 or so and then it stops. What does this indicate?
View ArticleAlarm Beeps?
The past few days the system siren beeps when I hit the alarm button to set the alarm. It is a constant series of beeps maybe 10 or so and then it stops. What does this indicate?
View ArticleKeypad out of range and USB wont work on computer for new installation
I just got the alarm kit today and tried to install it. The keypad said out of range. I moved them to the same room, different distances, removed the batteries from the keypad and the base station,...
View ArticleSimplysafe siren doesn't have Serial Number
I ordered a simplisafe siren and the bottom of it does not have its serial number sticker. What can be done?
View ArticleTurn off the siren
How can I turn off the siren?The keypad is already Off and I don't have a link to dispatcher.Thanks,
View Articleoutside siren not loud
I just installed a siren outside and tested it with the remote. There were no battery tags preventing the batteries from running down when i opened the box. I had to install new batteries. My wife...
View ArticleHow do i know what sensor is not armed
Hello- im new tomthis system - installed all the sensors - 23 of them and the system shows that a door and window sensor is open. How dominidentify which one? Thanks in advance. Joe in ny
View ArticleNeed information for permit
I need the information for the permit for North Pole, Alaska. Thank you
View ArticleNeed information for permit
I am registering my simplisafe alarm with North Port Florida USATo fill out the form need the following informationAlarm Company Name Phone Number AddressDoes alarm reset automatically?Thanks.
View Articleremote arm and disarm via internet
can the system be armed and/or disarmed remotely via the internet?
View ArticleEntry Sensor vs Motion Sensor
Our kitchen has 4 windows plus our back door. Would I be better off getting 1 entry sensor for the door and 1 Motion Sensor for all of the windows or will just one Motion Sensor provide protection for...
View ArticleCellular Monitoring
I have Comcast Xfinifty monotoring but I am wanting to cut ties with them. I'm wondering though on a cellular monitored system if there is a constant cell signal being sent from my security touchpad to...
View ArticlePurchasing a used system
I have seen several systems for sale on the Web (Ebay etc.). Is it possible to install and configure a used system for a new account for myself? Does this require any special steps to reset the system...
View Articlesmash keypads with active alarm delay set
Burglars often smash keypads to try to prevent alarm signals from being sent. We separated the alarm signal from the keypad to mitigate this tactic. Now if I have an entry door with a delay set on the...
View ArticleInstallation
Can I use a WiFi extender with this ? USB set up by direct link to modem; but best reception and protection via an upstairs WiFi extender. Any way around this oddity ?Can not add additional units.Tower...
View ArticleMunuals
It looks like there are two manuals online...one (maunal2.pdf) id the one I got with system...which is from 2012...is there a newer one?
View ArticleQuestion for Simplisafe about entry delay times
SS, why the difference in entry delay times in home (1-250 sec) and away (30-250 sec)? Why not give us the option of deciding what we want. Make them both 1-250 sec. I/we may use different sensor...
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