Keypad Out of Range
I got my unit today and started the base station and came up on test mode "Steady Blue Light", Removed the tab on the keypad and after awhile it said "Keypad Out of Range", keypad is about 20' from the...
View ArticleWireless doorbell interference
I have a wireless doorbell at my house. When setting up my simplisafe system the door and window sensors are causing the wireless doorbell to chime. This isn't coming from the base station. I turned...
View ArticleExpected behavior for a motion sensor with a dead battery (heartbeat failure)?
I recently received and set up my SimpliSafe system, and one of my motion sensors was not responding to tests. I found that the battery that shipped with the sensor was dead. I bought a replacement...
View Articlechanging ISPs
We'll be switching ISPs on Monday with all that entails for our in-home wifi network. We're not currently on a monitoring plan so I'm not worried about the police being alerted, but I'm wondering if...
View Articlebase station is red
The base station is red, the manual has no information about this. Can anybody help?
View ArticleBeeping every time I turn the alarm off??
All of a sudden my system started beeping every time we shut the alarm off. It never did this before (1 year of use).I tried just putting my key fob into the system to reset the programming and nothing...
View ArticleAdditional audible zone alerts
Does anyone know if there is a way to install an additional base station so I can hear when a door/zone is opened? Alternatively, is there a way to turn on an alert at the keypads? The base station is...
View ArticleEntry sensor problem
I have been getting a bad entry sensor fault. I checked all of them, reattached a few but still one is not working correctly. I have open and closed all of them watching the blue lights..they all work....
View ArticleCamera App on Iphone
Hello:For several days and after speaking with Customer Support I'm still not able to install the Camera App on 2 different Iphones. I have an Android and my wife and daughter have Iphones. My Android...
View ArticleSee Which Sensor is Open?
I keep having an issue where all my windows and doors are closed but the keypad will show that 1 sensor is open. Besides going around and opening/closing everything or going into test mode to test...
View ArticleIssue with new system
There is a flashing blue light on my base station that won't stop flashing. The keypad only says "Alarm Off" and there are no messages on there other than dispatch isn't connected. I also looked...
View ArticleMotion sensor trips
I have 2 motion sensors. I have 2 dogs, one 25 lbs and the other 12 lbs. The smaller dog is in his cage during the day which is at least 15 feet away from the sensor tripping. I have the sensors...
View Articlerj31x support
I know that Simplisafe supports a backup landline for calling out. Does it support rj31x for the landline?
View ArticleKeypad occasionally fails to detect entry sensor when Alarm On
We've had several false alarms occur when the system is armed yet the keypad fails to periodically beep or prompt for the PIN when an entry sensor is triggered. Occasionally someone will return home...
View ArticleFalse Entry Sensor Message and Phone App Issues
When I use my phone app to arm the system, the base station lights and the system is indeed armed, but the wall panels show the system as "Off." I have uninstalled and reinstalled the app, and still...
View ArticleScrewing magnet to door
When installing door sensors I have tried to remove mounting plate from back of magnet without success. I did not want to break something so I wonder what is the secret?
View ArticleHow to change the alarm preferences for the Freeze and Water Sensors?
It appears that the only selection in the hardware setting is always on?I don't want my super loud siren going on in the middle of the night if i have a water leak a phone call would be nice,...
View ArticleMoving System to another Home
I'm moving to a new house and taking my system with me. Is it ok to just unplug the system or do I need to notify Simplisafe? TIA
View ArticleiOS app version 2020 update
I just updated to the newest version of the SimpliSafe iOS app (version 2020) and I am now unable to log into my account. The app looks like it is logging in but then returns a "connection error" at...
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