Camera issue
I just got a camera a few days ago. I haven't had any issues with the camera until today - all of a sudden, every few minutes the light flashes blue and in the log I see an entry "Interfernce...
View ArticleVolume adjustment on Base Station
Is there any way to raise the volume on the base station?
View ArticleAnyone using Simplisafe and Blink together?
I'm thinking about adding a few Blink home security cameras as a supplement to my Simplisafe system. I realize that they are not compatible, but I think even being used independently, they would...
View ArticleHome Mode Delay
Is there any way to have home made activate on a delay like away mode does? My dog will trip the motion sensor when I'm not home, so I don't want him to trigger an alarm while I'm gone. Or are there...
View Article"No link to dispatch" voice prompt removel
Good Morning, May i get the software and instructions on how to remove the voice and visual "No link to dispatch" on our system? Currently we are setup to notify dispatch and want to remove the reminder.
View ArticleThrowing the system in the trash
Yep, after installing the system a while back I tried to actually get it to work and the USB key will not read. So I call the only number they have listed for customer support and it is a joke. They...
View ArticleFrustrated with call center waiting - need to return fire alarm and change...
Hi - looks like while I had to get the system, everyone was very responsive but now that I am an existing customer looking for support, I never get through the waiting!I just need to return the smoke...
View ArticleReprogram the Keychain?
Does anyone know of a way to reprogram the Keychain remote to arm it in "Home" mode instead of "Away"?
View ArticleSubscription required for camera recordings?
Hello, I read on my Simplisafe app "sign up for a recording subscription to automatically record alarm events". Does this mean I don't get a recording sent to me if an alarm is triggered, unless I have...
View ArticleOpen sensor
When the system tells you that you have an open sensor how do you know which one it is?
View ArticleCodes and Safe Words, do others need more?
I have two homes. Our primary house has an older Honeywell system. On that system we can store up to 256 codes. I assign codes using people's phone numbers and this works well. I have fourteen friends...
View Articlevideo camera
i have purchased your system with a camera. I have spoken to your support staff on multiply occasions to figure out why the camera will not connect to my wifi. I am very versed in technical set ups,...
View ArticleApple Computer and Software compatibility with SimpliSafe
I just ordered the SimpliSafe security system and noticed some reviews about the lack of support for Apple products. As a home where almost every device is an Apple one please advise of the...
View ArticleBase Station does not light up
My keypad is telling me that Keypad is Out of Range. I tried moving the base station but I noticed it wasn't lit up as normal and even after I unplugged and moved it, it still is not lit up.
View ArticleKeypad is reporting out of range. Unable to reach call center
Hi, Few days system worked then keypad is reporting 'out of range' message. Frustrated with call center waiting. What is the process to return the equipment? or to sort out the issue?
View ArticleBase station not working
Keypad message says "keypad is out of range". There are no lights or sound coming from base station. Yes, it is plugged into a working outlet.
View ArticleCamera recording trigger question
Does anyone know if its possible to make the camera start recording as soon as a door is opened if the alarm is in Home or Away mode? I have a front door facing camera that only captures the front door...
View ArticleAmazon Echo
Is Simplisafe staff looking at configuring its security system to work with or through Amazon' Echo device? This would complete the integration of a variety of systems into one central voice-activated...
View ArticleUnable To Send Changes to Base Station
Weird things going on with my system using my PC interface. 1. I get a "We were unable to confirm that your settings have been saved...." message after trying to add a sensor. 2. This causes a Warning...
View ArticleKeypad Out Of Range Message...
For the last couple of weeks, I had been experiencing the occasional "Keypad Out Of Range" message. It would go away after a few seconds and I thought little of it. It never really interfered with the...
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