Plan Needed for Cameras
Currently I have the monitoring plan. If I don't want to save footage and only want to view live footage, do I need any additional plans?
View ArticleKeypad Started Beeping And Asking For PIN For No Apparent Reason.
Alarm was in home mode and for no apparent reason started beeping and asking for my PIN. Took me a minute to realize what it was to de- activate it.Now I am worried that it will just randomly go off in...
View ArticleSIMPLISAFE ALARM CANNOT ACTIVATE FOR 2 WEEKS NOW
My system came 2 weeks ago and I installed it with a live tech saying that it's live. But when I go online it's not. It keeps asking for the 6 digit Base serial number that is not on file. The same...
View ArticleCellular Jammers
I am curious, by showing that your home is guarded by a Simplisafe security system, are you opening up your home to being burglarized by someone with a cellular jamming device? Everyone knows that the...
View ArticleHow to reset system after an alarm
Had a false alarm this evening because a motion sensor fell off the wall. Now the base is flashing a blue light. How do I reset the system??? Also, how can I know if the sensor was damaged in the fall?...
View ArticleNo battery tab on extra siren
I don't see a tab to activate the battery on the extra siren...
View ArticleKeychain remote with no USB connection
I bought myself a keychain remote. And it doesnt have the USB drive connection. How to get it connected to the laptop then if ther eis no USB port? I wanted to configure keychain remote to change the...
View ArticleImpending alarm after tripping sensor
Unsure why base station wouldn't beep like the keypads do when a sensor is tripped. Seems simple enough, it can talk but not warn you when you trip a sensor. Keypad at garage door and base near front...
View ArticleHow do I change email/text notifications settings?
When we installed our system, I opted to receive emails and texts any time the system was armed/disarmed. Now a few weeks in, we're getting more and more comfortable with our system and I don't think I...
View ArticleHow do you know when the batteries are low?
So, it says that you need to replace the batteries every 5 years. But there are different types of batteries in each sensor/accessory, so is that true for all of them? Also, how do you know if the...
View ArticleSimultaneous Events...
Yesterday, we were leaving and SWMBO opened the door just as I hit the AWAY button on the keypad. The base announced the door open, but the keypad command was ignored. I waited a few seconds, but the...
View ArticleMotion detection and pets
How do you set the sensitivity on motion detectors. My dog set our off 5 times today. He weighs 2 lbs. Both are 8 nod 10 feet above the floor.
View ArticleCamera Shutter
Ok...I have a couple of issues. 1) The shutter on one of my cameras is stuck at maybe about 10% opened. I can't see anything on that camera other than a majority black spot. I only came to this...
View ArticleText Alerts
For the users that's having issues with the text alerts (not receiving them) try logging to your SimpliSafe account on the web and navigate to Monitoring and then to SMS Text Alerts and make sure below...
View Articlecameras not working with xfinity modem/router
Hello all,I have switched modem/router from AT&T to Xfinity. Everything was great with AT&T. Now that I have switched to the Xfinity modem/router I cannot get the cameras to connect. I think I...
View ArticleSending second signal to base station
What, if anything, happens if, after a break-in signal is sent by the base station to dispatch, a second signal is sent by the panic button to the base station?read more
View ArticleSimpliSafe camera has no means of connection.
Just installed my SimpliSafe system. All seems well except the SimpliSafe cameras have no means of connection. The keypad will not allow installation of a camera. I see references to an "App" but no...
View Articlecamera
I purchased the camera when they were available (beta). I haven't been able to get it to work. I downloaded the beta software and installed it on my cell phone. when it gets to the part where the...
View ArticleText notifications
We have 4 Verizon phone. All get the text alerts but now my phone don't. I received this text"SimpliSafe SMS Text Alert confirmation code: 9912". What does that mean and how do I get messages again. I...
View Articlemotion/heat sensors
I am going to be installing the motion/heat sensor in my walk out basement. There is a ceiling fan and also a wood burning stove that we use 3-4 times a week. When we use the stove it increases the...
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