Smoke Sensor, False Alarm
I received a nightmare phone call today at work, the smoke alarm had gone off in my house. The monitoring person who called me asked me if I wanted them to call the fire department. Yes, please! Called...
View Article"no link to dispatcher" after working fine for over a year... what to do?
No problems in over a year and I'm up to date with my monitoring payments (it's on autopay and I just checked and it's current). Any idea what I should try first before calling SimpliSafe? How do I...
View ArticleUsing the t-mobile SIM from the base in a smart phone
Has anyone tried using the t-mobile SIM from the base and putting it in a t-mobile smartphone to see if it will work? I removed the t-mobile board from my base today to install the verizon module and...
View ArticleSensor Setting
Is it possible to have an individual sensor set to instantly trigger if armed in the "HOME" mode yet have an entry delay if armed in the "AWAY" mode?
View ArticleSuggested Support Guidelelines
@SS, While reading the forums, you see many new customers posting with issues that really would be handled with calling and talking live to a SS agent. Others probably call that could be easily...
View ArticleSensor Range
I am waiting for my simply safe order to arrive. What kind of range do the sensors have? I have a rather large house (5000sq/ft) and the base station could be up to 100 ft and 3 walls from some...
View ArticleHow to use Entry Sensor in Bathroom Window
Here is an idea for using an entry sensor in the bathroom:1) Place Entry sensor in small zip lock bag. (The half size zip lock bag that is about 2" tall) 2) Place entry sensor on bottom of the window...
View ArticleKeychain Remote "Unreadable"
When I insert my keychain remote into my Mac, I receive the alert "disk unreadable" thus I am unable to use the "setup wizard" 2 emails to support have gone unanswered over a 10 day period... Anybody?
View ArticleNo Chime
I have the blue lights on 1 entry sensor, but no chime from base? All other sensors I get chime. Any suggestions?
View ArticleBase Station Blinking
Why does the base station constantly blink? It just started or I just noticed it a day ago and I can't figure out why or how to make it stop. Is it supposed to blink?
View ArticleCan the backup power last more than two days?
i have an exterior electrical panel. What happens if a burglar shuts off the power and im gone for more than two days? What remedy to I have for this?
View ArticleKeypad question
Keypad has recently went to home mode on its own after being turned off. This has happened 4 times. Alarm is not actually set. Does not show up in log. Any suggestions?
View ArticleVerizon Towers
I haven't bought the system yet but need to know this. I have a straight talk cell phone that uses verizon towers will simplisafe be able to work with this cell service? thanks Penny
View ArticleAux Siren if Base is Disabled during entry delay
I searched the forums and couldn't find an answer to this besides what I had posted. I thought it was mentioned by a moderator on here that the aux siren is independent of the base and has it's own...
View Article"Home" feature
We use the "home" feature when we are home of course, but I leave before my wife gets up for the day. Is there a way I can set the "home" alarm when I leave the house for my wife?
View ArticleE-mail notificaions
I am again receiving duplicate email notifications. The duplicate coming through as much as 72 hours after the original. Has any one else had this occur?Will
View ArticleAlarm seems to default to OFF mode after power interruption
We had a "Power restored" message on 9/9/14. My son visited this house on 9/20/14 and found that the alarm was in the OFF mode. It had been in the Armed Away mode prior to the power outage. WHY would...
View ArticleAlarm status after backup batteries are drained and power restored
Does the base return to its last status after the backup batteries are drained and power is restored? Or does it default to test mode (such as is the case when unplugged and batteries removed when it...
View ArticlePhone app
Just got my system…Do I have to have the monitoring service to use the phone app?
View ArticleI want "no link to dispatcher" removed
How do I remove the "no link to dispatcher" notifications and text removed?
View Article