Entry Delay beep too quiet on keypad
I've been using the system for a few months now and love it. But we have had a dozen false alarms because either my wife or I have opened a back or basement door while the alarm was set. We've got it...
View ArticleTemperature on the iphone app
I have the "Freeze Sensor" on my system and the system recognizes it. I have the app on my iphone and it shows the system. Under the "Dashboard" the status of my system is shown. Next to "Home Temp"...
View ArticleSmoke Detector Compatibility
Question about compatibility of Smoke Detectors with other SimpliSafe components.read more
View ArticleDisabling sensors?
Hi!I just got through setting up my system, and want to know how to tell it that I am not using some of the components. I haven't installed the motion sensor yet (probably won't, due to having both...
View ArticleMotion sensors and open windows
How likely is it that breezes from an open window could trigger a false alarm in a motion sensor? I had one pointed at an open window last night without getting an alert, but I am not sure if it is a...
View ArticleNo keypad counting down
at about 7pm last night, I entered the house but notice there was no beep or keypad counting down. I was not thinking so I press the off bottom on the key chain and the base station reported the system...
View ArticleGetting replacement cap for USB alarm key
The cap for my USB alarm key recently fell off and is now lost. Is there a way to obtain a replacement cap(s)?
View ArticleTesting Smoke Detectors
To test a SimpliSafe smoke detector, do I simply need to press and hold the test button on the front of the smoke detector or do I need to put the system into Test mode at a keypad before pressing the...
View ArticleHow to Reset Flashing Blue Light on Base After Triggering Alarm?
Hi,I accidentally triggered the alarm coming home and the blue light on the base is constantly blinking. How do I stop the blinking light?Thanks!
View ArticleHorizontal sliding window sensor placement question
All of the windows in my home are horizontal sliders that can be slid from either side. Only way I can think of to cover it with one sensor is put the sensor on the inner window glass with the magnet...
View ArticleSS2 Upgrade Support
Hi - can you guys check your email - I sent a fairly long (sort of) question regarding the upgrade approach (sent twice) and haven't heard back. Didn't want to post the who,e thing here but its in your...
View ArticleChecking for Cell Connection
I just received my system and I am in the process of installing. Is there a way to check for cellular service before activating? I do not wish to activate before I know I have service.
View ArticleMotion sensor placement
The instructions say to mount the motion sensor at 4 to 5 feet high, but the video showed a guy mounting one in a staircase just above his head at over 6 feet high. In test mode, the motion sensor...
View ArticleUSB keyfob not connecting with my computer
When I had my old computer that was operating on Windows 7, I had no problems changing my system settings using my USB keyfob. Now that I bought my new computer that uses Windows 8, I can't even get my...
View Articleiphone app
will I have the ability to turn the alarm off/on on two different iphones with the $25/month plan (in other words, will both my wife and I have the ability to control the alarm on different phones)? If...
View ArticleHow do I know if a battery is low and needs replacement?
My system includes: Entry Sensors Key Pad Additional Siren Motion Sensors Key FOBHow do I know when the batteries are low in each of the components above? Lastly, the additional siren doesn't appear to...
View ArticleDispatch Notes
I had an incident yesterday (think Simplisafe saved me from a full fledge break in). I called the monitoring company to edit their notes from that incident (wasn't a false alarm after all). They said...
View ArticleEntry Sensor Open
I keep getting warned that I have an entry sensor open but have checked all of them and don't know why the alarm thinks that. What can I do to solve that problem?
View ArticleGhost in the machine
Hello all. Something new has started with my alarm system. Now whenever I set or disarm the system there are ten (10) beeps that occur. This has started aprox 5 days ago. They system did not do this...
View ArticleDashboard??
Can you tell me if the Dashboard is active with standard monitoring? If not, what plan do I need?
View Article