How to test extra siren
My extra siren has had trouble staying on the wall. My guess is that the two-sided tape could be stronger. I'd like do be able to test it without signally the dispatch service. How do I do this? I...
View ArticleI want to arm in Home mode when I leave for work because the family is still...
When we are in for the night I set the alarm to Home so that the doors and windows are monitored but the motion sensors are not. When I leave for work in the early morning, naturally I want to rearm...
View ArticleBase station problem
My base station doesn't seem to have power. No blue light. No alert text of power outage. "Key pad out of range" message. I have checked my main power source and the batteries witch are both...
View ArticleSMS Confirming Not Working
I use ATT with a Samsung Galaxy S6 Edge. I tried this yesterday without success and again today. I have tried both ATT and ATT (SmartPhone). Any suggestions out there?
View ArticleProbably a dumb question but.....
When the system is in "off mode", I assume the Panic button will not work, correct?
View ArticleMy home temp value on my dashboard is not working
Is there something I have to do to enable this feature?
View ArticleIs call from landline a long distance call please?
I understand that the tower will first attempt a cell connection before turning to a landline, if one is connected. Is the call from a landline a long-distance call please? Thanks.
View Articleif an alatm goes off while your away how can you tell which censor went off?
How do I know which censor was set off?
View ArticleRemotely trigger alarms
Is there a way to trigger alarms through app or website. My motion sensor is not reliable, so i am planning to have a camera system, but is it possibl;e to remotely trigger alarms using simplisafe. My...
View ArticleCountdown too quiet
I am generally happy with Simplisafe, but I have encountered one issue that I hope can be resolved. My wife sometimes doesn't realize or remember that the alarm is turned on when she opens the door to...
View ArticleLocation of base unit
We live in a ranch home relatively small in Texas. I am concerned about intruders finding the base station and disabling quickly once in the home. I have a decent sized attic with power available....
View Article1 Open Entry Sensor
Hmmm. SS has worked well for 2 years now. I was away from home and my wife enabled it and got a 'open sensor' msg...she checked all the sensors and didn't find anything. I also got the...
View ArticleSetting Away Mode Every Morning When I leave my house
Hello, I would like to know best practice on how to arm my system in away mode every morning when I leave the house to go to work. Currently I press away mode BEFORE opening the front door (the keypad...
View Articledisable the no link to dispatcher message and announcement
could you please send me the instructions to disable this?
View Articleremoving the no link to dispatcher notice on keypad and announcement
Can you please send me the instructions and provide me with access to the download to disable monitoring and the "No link to dispatcher" announcement and display?
View ArticleTest Signals - No response from COPS
I just spent 10 minutes testing my alarm system and never received a telephone call from COPS. After testing completed, I called COPS and was told by the person answering the telephone "oh, I see the...
View ArticleSaving settings in online control panel just spins forever, never saves
I named my sensors and when I click "Send Changes to Base Station" it says "Saving your settings. Please wait for confirmation that your settings have been saved." It never stops saying this and I...
View ArticleWhy is not a single tech support employee available after 3:00pm on west...
Why is not a single Simpli-Safe tech support employee available after 3:00pm on west coast time? It seems it would be a simple fix to have at least one phone tech support employee start 3 hours after...
View ArticleBase station volume
Can the base station volume be turned down or be turned off completely?
View ArticleForum envelope symbol descriptions?
OK- dumb boring question, but bugged by it! - Envelopes are 1. Grey, 2. have a grey (flip?) indication, 3. Yellow 4. and others top few rows- have a red arrows. The question on envelopes is because no...
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