Location Suggestions for Garage Access
Hi,I am installing into a home that has internal garage access. There is a door to the house form the garage, leads into a stairway, then another door that opens into the kitchen.My question is where...
View ArticleKeypad out of range message
Getting this message when trying to arm system. What does this mean? Keypad and unit are in the same place they've always been.Thanks.
View ArticleWeather Affecting Command Strips
It's getting colder where I am and it occurred to me this morning that the colder weather making the interior doors & windows colder might affect the adhesion of the 3M Command Strips and cause...
View ArticleHow do i set up a second zone for my RV or Workshop?
I'd like to be able to have this system monitor my RV while I am home and just turn off that zone while I am away. The other problem I have it that I'd like to be able to arm the shop out back in the...
View ArticleNot sending a test signal?
I have installed my base station, key pad and entry and motion sensors. I followed the setup on the key fob, and entered alarm mode on the key pad. I have opened all of my armed doors (which I believe...
View ArticleMoving Simplisafe from one house to another
I installed Comcast's Xfinity Home service in a second home in another state, and it's useless: it requires a special Arris modem which cripples the home's wifi network, and now has gone offline due to...
View ArticleTest Signal
I set up my system and all sensors are working great. However, my base station is flashing blue and is located by the window.Also, I checked the T-Mobile coverage map in my neighborhood and that should...
View ArticleSMS Text Alerts
Anybody else having issues with this feature? We have had the system for 2-3 months now and have it set up to receive text alerts on our phones. The feature has stopped working on both phones. I went...
View ArticleCan a Sensor be too close to Base?
This weekend I installed some additional window sensors. For the last two days, each day one of them has lost communication. Going through the normal troubleshooting steps has put the sensor back...
View ArticleNew IOS App
I'm scared to update my phone app...anyone update it yet? What are the verdicts?
View ArticleEnhancement Request: Additional PINs
Currently, I'm able to set up four additional PINs for my system via the web interface. Is there any way this could be expanded to, say, nine (total) additional PINs? (One master PIN and nine...
View ArticleDashboard Enhancements Request
It would be great to see a Dashboard enhancement request to both Arm and Disarm the system using an automatic timer function. For example one could Arm the system in "Away" mode from 6PM to 6AM without...
View ArticleGlass sensor - Will loud and high pitched pet bird (parrot) sounds set off...
We have pet birds. When upset they can give of a high pitched chirp/shreak sound that is very loud. They make other loud high pitched sounds too. Does the glass sensor only recognize a very specific...
View ArticleNo SMS notifications
My system has been working without a glitch for some time but today we started having the following problem:We have two cell phones setup for SMS notifications and it worked fine until today. Now we...
View ArticlePolice Response Delay due to Dispatch
So my alarm went off yesterday at 1;20 in the afternoon...... The back door was not shut all the way and the wind blew it open. False alarm. Our first one in a year. Me and my wife were not available...
View ArticleSS app and online monitoring won't connect...
I've got everything up and running but can't get the iOS app or control panel to connect to the base station. I got the test to go through, so I think it can connect, but not sure what to try.
View ArticleDopped one of the door sensors and now it doesn't work
Changed the battery and it still does not work. It only dropped a 3 feet. Can't believe that the wiring or connections broke on the inside, but that's what it has to be. What kind of warranty do I have...
View ArticleBreak-In!
I installed Simplisafe in my sisters house, who lives in a rather remote part of the county. The alarm has been in year and half. They often camp at a lake about 60 miles away, last Monday the alarm...
View ArticleFalse Alarm
Today my power went off while I was away and as the tower was switching over to battery backup, it somehow triggered my living room motion sensor. Ran home, nothing's amiss, no doors or windows open....
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