Can panic button be setup as a medical emergency alarm
I'm contemplating purchasing a second system for my senior mother. Can the "panic" on the keychain remote and/or the wall mount panic button be set so that SS calls Fire/Medical instead of Police?...
View ArticleKeypad beeps freak out my dog
Is it possible to disable the keypad beeps? The sound freaks out my dog.
View Articleinstalling keypad within less than 10' of base station
Can the keypad be installed less than 10 ft of the base station?
View ArticleRefund request
I just received the system via UPS yesterday afternoon. I attempted to use the keychain usb wizard and it did not work on Windows 10 laptop. When I called for support there was a repeated message that...
View ArticleHow do I change account e mail address
How do I change account e mail address. I bought this for my daughter for Christmas, Now it has my e mail
View ArticleWe're having trouble connecting to your Base Station. If this problem...
Answer:SIM Card did not activate. You need to call them and they can push that thru on their end.I waited 35 minutes on hold but they eventually answered.
View ArticleConfused about the panic button while someone tried to break in.
I was inside the house watching the burglar attempt to break my window yesterday. I immediately hit the panic button on the keypad but nothing happened. I panicked more because I was expecting my...
View ArticleDisable no connect to dispatcher and auto alarm reset
Hello,I would like the patches to disable the no link to dispatcher message as well as the patch to enable automatic alarm resetting after a trigger. We do not plan to have the monitoring in the near...
View ArticleFreeze Sensor
Hey everyone, How does the freeze sensor work as far as triggering the alarm? I would like to receive an email or text, but I do not want the audible alarm to trigger. How do I do this, or is this the...
View ArticleCustomer Service - new customer
I just installed my system 2 days ago but keep receiving a message "unable to connect to the base station". I've called Customer Service several times...spending a total of ~45 min on hold. I finally...
View ArticleCustomer Support - lack of
I just installed my system 2 days ago but keep receiving a message "unable to connect to the base station". I've called Customer Service several times...spending a total of ~45 min on hold. I finally...
View ArticleMy settings for extra sensors are gone
I bought extra sensors and added them from the online control panel. I downgraded from Interactive to standard and connected the USB remote to change the settings and all my sensors are gone.
View ArticleSmoke detector
Is there any problem installing a SImplisafe smoke detector near the smoke detectors that came with the house? The detectors that came with the house are installed in the locations the Simplisafe...
View ArticleEcobee3 Integration
Hi! I just enabled my full monitoring service and i saw that there was an integration for the Nest thermostat. Has there been any discussion on creating an integration with the Ecobee brand...
View ArticleAfter Installation of system
Question: After I have installed the system, gone through the trial period, is my system now connected to the monitoring center? Thanks
View Articlenew customer having issue with the dispatcher connection
Can't connect to the dispatcher. Seems like the hold on the phone is too long for me to try. Can you please fix this?
View ArticleNew Keychain Remote
My original keychain remote was replaced due to being faulty. It arrived and I input all of my devices into it via the USB connection to my computer. When I plugged it into the base station to...
View ArticleNest
When did simplisafe team up with nest? Is it only working with the thermostat or also smoke alarm and camera?
View ArticleDeactivate System
I sold my house, logged in to deactivate the system, and can't find any way to do it online. I can upgrade... of course. That option is readily available, but how do I deactivate and transfer the...
View ArticleIPhone App
Is there an app for Simplisafe that shows all the sensors and can control them turn off & on and see the current status of each?
View Article