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Channel: SimpliSafe - Installing and Using SimpliSafe
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Problem: Keypad Out of Range / Detecting Sensors that aren't linked

This problem started tonight. I have $500 invested in this new SS2 system and it should not be doing this.read more

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Deaf / Hearing Impaired features on alarm

My home has a deaf person who, from time to time, forgets to turn the alarm off upon entering the home. Unfortunaly, the siren doesn't alert them. Is it possible for simply safe to have a "flashing...

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co error

I have an error on my key pad for the CO detector. I went into test mode pushed to test the detector and the base sent it to the call center, so I know it is connected. However I still have the error...

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Smoke detector

I replaced the battery in the smoke detector about a week and a half ago and it cleared up the sensor error on the keypad. However a few days ago the smoke detector started chirping again and I had to...

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Motion detector error

So this morning I got a text saying there was an error on my motion detector, that the detector was not responding? The system is only 5 months old? As this system is in a second home across the...

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Open Sensor Warning, all status shows closed.

How does one tell which sensor the alarm systems says is open? Keypad shows 1 sensor open but yet online all status shows closed. Plus it shows that the alarm is on. I turned the alarm off, then...

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I do not subscribe to monitoring service.

How do i keep the base station from flasing, and feminding me that i do not have monitoring service?

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New system - need help with volume.

4000 sq ft house with two levels. After installing the system and spending an hour on the phone with customer support to find the best location for the base and fix some sensor issues, we are now up...

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No notification when base station goes offline

I have been happy thus far with SimpliSafe, other than the invariable significant time on hold waiting for a representative that others have noted. I will say today was an exception - rep picked up...

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Can't disable alarm for the water sensors?

So love the two systems we have now. However...Please, please, please add a "No alarm - sms / email alert only" for the water (and temp, I assume) sensors.We have some people living here the have...

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cameras

So does the partnership with Nest mean that it will lead to being compatible with their cameras as well??Are cameras still in the works?

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Feature Request - Water Sensor, Alert Email/SMS only

Like others have already posted, it sure would be nice to have the ability to simply alert via email or sms if a water sensor is tripped. No need to call or have the siren alert. Thanks!

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Upgraded to interactive option for 1 month only?

I was on the $14.99 plan but wanted to try the $24.99 interactive option. I upgraded online but wanted to confirm I can go back to $14.99 option after trying for 1 month..Please confirm.

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arming system

When You arm system at night/ or leaving home can you turn off individual station?

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How do I enable a second or third iPhone user to use the SimpliSafe App

How do I enable a second or third iPhone user to use the SimpliSafe App to control the system?

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Minimum reliable sensor battery voltage

We have 2 homes and we split the year in each.When we leave a house for 6 months and the sensor batteries are OK, we don't want to have any battery voltage to go too low to function while we're...

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How would I know

Recently had the situation where everything appeared normal. No message or error showing on the keypad. Just happened to be looking at my sensors on the account since that information is no longer...

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Cannot use web app--I enter master PIN and it just keeps spinning

I cannot seem to use any of the online features or the SimpliSafe app. When I type in my master PIN to unlock the location, it tells me connection failed. The system's tests go through fine, and I was...

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Entry sensor not responding

I have an entry sensor that is not responding after bringing it within 8 feet and changing the battery. I've even deleted the sensor from the system and reinstalled it. Anything else to try before...

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Key Fob USB has been corrupted

I was going through the setup wizard and prompted to save my changes. I did so, but after waiting for 10 minutes for the changes to save, and seeing nothing happen, I ejected the USB key fob. When I...

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