How far from a heat source do the motion sensors need to be?
How far away from a forced air furnace vent does a motion sensor need to be? I recently had a false alarm on one of my motion sensors and I think it might be the vent that caused it since I've had no...
View ArticleMotion Sensor
The motion sensor keeps going off for no apparent reason, when the alarm is set it went off, sounding the alarm with 2 minutes, I had to set to "silent" and it was going off every 2 minutes, SS sent my...
View Articlelost keychain remote--does replacement plug into base station
We lost our keychain remote that plugs into base station. Does replacement plug in also?
View Articleafter I relocated the station, it stopped working completely
I have not activated any service yet while I am still testing it. One of keypad complains about the station is too far. So I decided to relocate the station to somewhere in the middle of the 2 keypads....
View Articlethe CO Alarm chirping
My CO alarm box starts chirping a couple of days ago and the system keeps send error messages regarding this device. I reset the tamper button as many posts instructed here but it doesn't help at all....
View ArticleRequst timed out when refreshing for lst 2 days
Cant refresh settings... get request timed out for last couple days... does not give me confidence my house is protecred or will notify me of any alerts. What could be wrong?
View ArticleHow do you tell which entry sensor is acting up
I have 6 entry sensors scattered around the house. One of them is saying the door is open, when it is not. How do I tell which sensor is acting up.
View ArticleMaster Pin #
How do I set up my Master Pin # and also how do I change my default pin #?
View ArticleSimplisafe Camera Operation
How do i re-connect cameras after getting a new better router?
View ArticleWhy is syncing the auxiliary 105 db siren different?
Out of curiosity, why is the procedure to set up the aux siren so different than any of the other accessories? Perhaps because it a one-way-communication device, requiring no signal to be sent to the...
View ArticleDouble-slide windows and small magnets
I just received my SS system and am installing. I have double-slide windows. Like double-hung where either the top or bottom sections can move but on the 'slide' version both the left or right side can...
View Articlenew user questions
how can i use home setting when not at home ? can i use the simplisafe app if i only have $14.95 plan ? can i have access to alarm settings etc. on simplisafe.com if i only have $14.95 plan ? thanks
View ArticleCan't View Camera
I just got two new cameras. They are connected and the lights are solid blue. When I try to view them they say disconnected. I've tried unplugging and plugging back in to no avail. Any suggestions?
View ArticlePlanning on "show-casing" the sysytem once I install/activate it - will it go...
Once I get moved in to my new home (Feb. 2, 2017), I plan on doing a "show-case" install so that I can demonstrate to everyone in the neighborhood how well it works and how easy it was to set up and...
View ArticleInstalling motion sensor in corner
Hi,Trying to install the motion sensor in a corner for 180 degree coverage. However, it only has a sticky strip in the middle, rather than on 2 sides. Seems like it can be installed only a flat wall...
View ArticleHow to Disable Old Home Security System
I'm trying to install my new SS system but want to remove the old control panel and sensors but am afraid it will set the alarm off. I know monitoring is disabled but the in home alarm is ready to...
View Articlegetting incredibly frustrated
Initial install went pretty well, no major issues. Realized a few sensors were not set up and working properly but went ahead and started monitoring. I think I did that on the 24th. Today, trying to...
View ArticleDoes adding a 2nd Base Station require a 2nd Monitoring Service?
I just set up a basic system (Base Station, 2 Entry Sensors, 1 Glassbreak Sensor, & 1 Aux Siren) in a separate building (300 Sq Ft) in my back yard. That set-up is not yet enrolled in the...
View ArticleUnexplained "ding dong"
I installed two water sensors today. I put the system in test mode tested them and put the system back in "off." Shortly after that, I started hearing a periodic "ding dong" sound from the base station...
View ArticleNew Camera install
I received my camera and installed the app on my phone, logged in and followed the instructions. Blinking white on the camera means that the camera is ready to scan the barcode. But I just can't seem...
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