"Welcome to Simplisafe" Keypad
Weird events leading up to the keypad being frozen. First, my wife pressed the OFF key on the keypad and entered the pin. She then proceeded to exit the house into the garage. About 30 seconds later,...
View ArticleFull Set of Operating Instructions
I have been looking for a manual of sorts that would give me all of the installation, operation and troubleshooting instructions. Is there a document like this available? Where do I get it?
View ArticleSiren chirp settings have changed
I've had my SS system for nearly two years and am very satisfied. Recently however, without (intentionally) changing any settings the siren began emitting 10 loud chirps at every '.alarm' and 'disarm'...
View ArticleCommunication lost to water sensor and restores without intervention
About ten times in two years my system reports "Error: Flood Sensor 12Xxx "Sump Pump" , then after a period of time, without taking any action, it restores. What am I dealing with?
View ArticleReplacement Batteries CR-123A
My system is coming up on 5 years old and it's time to replace the batteries. The CR-123A batteries on the SimpliSafe site are $4.99 a piece but I've found Energizer CR-123A batteries on other sites...
View ArticleIphone app forgets all login info
Hi, I would try a search but there appears to be no "Search" feature on the forum. Another problem for another day though...The Simplisafe iPhone app logs me out every couple of months and it doesn't...
View ArticleRange of the keychain remote?
What's the approximate operating range of the keychain remote? My base station is about 65' from just outside my garage door. So far the signal from the remote doesn't seem to reach the Base station....
View Article"No link to Dispatcher" message
I've chosen not to subscribe to the monitoring. I’ve read on the support page of an update/download to remove the "No link to Dispatcher" message. I’d rather not let a burglar know this. My neighbors...
View ArticleKeypad out of Range? How to test if base station is working?
Just got my Simplisafe. Now it says the keypad is out of range. I've plugged and unplugged, put them right next to each other. Nothing. The base station no longer makes any noises when doors or opened...
View ArticleConsidering interactive monitoring
Hello all,My question is regarding email/sms, can they be setup to more than 1 email/phone number? Since I don't have interactive monitoring just yet I have no way to play with it and this might be a...
View Articletimeline says keychain disarmed system but it didn't!
Hi guys, for the second time, my system has disarmed itself & IDK what's going on. Once it happened in the middle of the night while I was asleep & just now it did it again, neither time did I...
View ArticleCan I turn off the Alarm from the website
Hello everyone,Since I have already experienced the "Keypad is out of range" message (think I fixed that), should the alarm get tripped when we come in, is there a way to disable the alarm from the...
View ArticleMotion Sensor
just installing. The front of my house is all glass. Room size 20 ft x26ft. The 26 ft is all glass windows. I purchased a motion sensor and glass sensor for this room. The motion sensor would go on the...
View ArticleiPhone App and System not in Sync
While away from home, I viewed my SS camera on my iPhone. The system had been set earlier to 'Away' from the wall mounted keypad. Returning home that evening, I shut off the system with my key chain...
View ArticleKeychain Not Working After Installed
WORST customer support EVER. Being on hold for so long NO BUENO.After I installed my system the keychain is not working. Any advice????
View Articlekeychain remote not working
Trying to sync remote siren with keychain didn't work. Got tones but no sync. Got it to sync with keypad after more than one try. Now I notice that none of the keychain buttons work. (I used the "OFF"...
View ArticleINSTALLING auxiliary siren
Hi all; I had an alarm go off in the middle of the night and never heard it. My bedroom is on the main floor and the siren is about 2 rroms away. But two sets of closed doors and a TV on and I slept...
View ArticleEvent log and text alerts
As of the past few days I am not getting text messages for all the arming and disarming - also it appears the event log did not record arming the system last night but it was armed because the event...
View Articlekeypad lighting?
My old system has a lit keypad. The Simplisafe keypad is dark - saves the battery - I know. BUT when I press OFF and the screen lights up, keypad is hard to see in the dark. Why can't the keypad light...
View ArticleBattery activation for siren?
Our siren does not have a "battery activation strip" to remove so how do we activate it? We have called and emailed and have been waiting a week for the correct answer. Several days after our email and...
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