Install sensor on trim around door frame
We have not started the installation process yet, but i'm concerned about the best way to install the door/window sensors on to door trim that is not completely flat. I'm planning on installing the...
View ArticleAdding sensors to my shop.
I am considering adding some sensors to my shop which is in a separate building about 75 feet from the base. Will the base pick up a signal in that kind of application or do I need to get another...
View ArticleCanceled monitoring, are our settings still the same?
We don't need the monitoring right now so we suspended it until we need it again. We had the $25 plan with monitoring and the ability to change settings via the website. Now that we have to use the...
View Articleandroid or iphone app will not install the camera
We have a iphone and an adroid phone and the SS app on either one of them will install the camera. I follow the instructions and get the design and place it 1 foot from camera. The camera clicks and...
View ArticleUsing for church and another building
I am wondering if Simplisafe system is able to cover large building areas. I have been asked by my church to get a security system. There are two buildings at the church, one is the office and worship...
View ArticleMotion sensor tripped
My alarm went off today while I was at work First time ever, Ive been running my system for two years The only issue Ive had was a couple of batteries fail.Motion sensor tripped in living room Do these...
View ArticleEntry Sensor Magnet
There was a question pertaining to using two magnets for one window sensor:DOOR SENSOR FAQSIf I crack my window to let in a breeze while I'm away, will my entry sensor go off?For extra flexibility with...
View Articlebase unit flashing on and off
There is a blue light on the base unit of the system blinking on and of. Not sure what that means.
View ArticleAdded Door Sensors trying to use USB and Windows 10 does not Compute
I have had Simplisafe for about a year.I sent it a while ago.I bought some sensors and trying to figure out how to add them to the system.I plugged the USSB into my PC on Windows 10 and it says it...
View ArticleKeychain Remote Not Working
Set up system per instructions. keychain remote read initially by IMAC ok. Tested system OK. Went back to make some changes. Keychain remote froze up during the procedures. Contacted service. They...
View ArticleProblem Managing system online or through iPhone app
I purchased a SimpliSafe system late last week and have had some issues getting everything set up. The first issue was that the base station wouldn't connect unless it was on a land line. That was...
View ArticleCan you set to "home" from the keychain?
Is there a way to set the alarm to "home" instead of "away" from the keychain?
View ArticleCameras Not Working
My cameras have been plugged in but not working since approximately 7:30 AM. Is this a known issue?
View ArticleUsed to "Works with Nest" - Down since the software update
My alarm used to work with Nest until Simplisafe sent out an update in November and now it no longer works. After 40 minutes on hold with tech support, the rep was no help even after putting me on hold...
View ArticleWhy am I now getting app notifications?
Up until this morning, I was only receiving SMS alerts. Now suddenly I'm receiving app notifications, on top of SMS alerts. I did not activate this feature. Is there any way to disable the app...
View ArticleIs a Monitoring Subscription really that beneficial?
Because of the length of time for the cops to arrive AFTER the alarm is tripped (even if all of the sensors are on "instant" trigger), the burglars will have taken what they want & be long gone.So,...
View ArticleUsing usb keyfob with Windows 10
I have windows 10 and when I plug in my usb keyfob into the computer I don't get any options to open up the files installed on the usb drive. Any help with this windows 10 would be helpful.
View ArticleALARM QUIETLY AND BRIEFLY SOUNDS WHEN "AT HOME" BUTTON IS PUSHED
For the past week, when I push the "At Home" button to set the system, the alarm is set off for about 5 seconds, but it is very quiet. Any suggestions? Thanks!
View ArticleCan the volume of of beeps at the key pad be increased?
Being hard of hearing and also some what forgetful, I don't always hear the countdown beep on the keypad. Can the volume be increased?
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