Maintaining Home Mode (for remaining family members), while departing
Without someone else coming to the keypad to reset to Home Mode, how does one depart the home without turning off the system?
View ArticleInstalling additional items to your system.
We successfully installed our new SimpliSafe system last week and so far love it.However, we had to order a few more sensors and a panic button after installation. Those came in today, and I can't find...
View ArticleMotion sensor won't test
Hi,I just purchased a 2nd base station in order to split my system and monitor my home and garage separately. I moved all the home sensors over to the new system and tried testing. The Entry Sensors...
View ArticleKeychain Remote Problems
I suddenly had problems running the Setup wizzard on my computer (display would freeze up). Worked fine on other computers, worked fine on mine originally also for about a year. Calling help only added...
View ArticleSiren missing from component list
I inadvertently "removed" the Siren from my component list. Customer support instructed me on adding the siren back onto my system. The only issue I have is the siren does not show on my component...
View ArticleLimited features?
my old system would let me assign a location to all my sensors and would announce "front Door" or "Back Door". Did I miss where this might be at or does this feature not exist. This might be my deal...
View ArticleGlass break sensor?
We have just installed our new system and I have a question. Would a golf ball hitting the side of the house, not the window, set off the sensors? I was just curious since we do have that happen often.
View ArticleMonitoring Plans
Is the only difference between the Standard and the Interactive plan is that in the Interactive plan you can control your system remotely using a phone?
View ArticleUnable to connect to SS
EDIT - I have just read some other threads and it looks like I will need to reverse the "disable" in order to get monitoring working properly. Making sense now. Read on if you need details.I have had...
View ArticleExtend sensor range
I have a metal sided garage 50 feet away from my cottage. The base station inside the cottage is as close as it can be to the garage but doesn't communicate with the door sensor. Is there a way to...
View ArticleSmoke detector
Thinking of replacing my old conventional smoke detector with yours....we never leave home, so our system isn't monitored by outside firm....will your smoke detector work with our system to alert us of...
View Articlehaving trouble connecting to base station
Trying to install and keep getting this message: We're having trouble connecting to your base station. Tried to call support, but they're closed. Ideas?
View Article2 keypads, neither have display and neither function.
Both of my keypads have stopped working. I can push the buttons and they beep, but nothing else, no display, no connectivity, etc. One of the keypads is barely a year old, and one is less than a year...
View ArticleYour SIM card is not currently activated for Interactive Monitoring. Please...
I have this setup at a remote location. Support on the phone is telling me to do a base reset. This is a remote location hours away from me I won't be able to get to for several days. They can't...
View ArticleIFTT Support?
Is there any time frame to support the IFTT application? This is incredibly useful and has become a communication standard for smart home apps. As an example, my Blink cameras are now automatically...
View ArticlePanic Button on Keyfob and Keypad
So I understand that if you have a stand alone Panic Button, you can set it to either trigger an (audible) alarm that would have the monitoring system then call you, OR you can set it so it sends a...
View ArticleInstall Glassbreak Sensor
How do I install and connect a Glassbreak Sensor to my system...
View ArticleIs there any way to make the numbers on the keypad to light up?
Is there any way to make the numbers on the keypad to light up? When I enter my house its dark and i cant see the numbers on the keypad?
View ArticleDashboard displays incorrect dat
Lately my Dashboard display, on both my iPhone and iPad, show last activity as being at 17,197 days and 1600 hours ago! How can this be corrected. BTW, Timeline does show all the correct information....
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