Battery Expectation?
How long should I expect the batteries in my keypad to last. When I first got my System, it seemed the batteries lasted for about 6 months, as of this year, I have been required to replace the...
View ArticleNo Alarm Send Sensor Info to Phone Option Question
"No Alarm, but send an SMS notification to smart phone"Does this option become available with the $19.99 plan ... Or only with the $24.99 plan?
View ArticleFast tracking practice mode to active mode after subscription?
I have just finished the subscription. Can the practice mode be fast tracked to activate mode without waiting the 72 hours? I will be out of town during the weekend.
View Articlecannot access server and status unknown
For the last twelve hours I have not received notifications of armed or disarmed and I get 'cannot access server' and status 'unknown'. Any one have any ideas or suggestions?
View ArticleTurning off the base station alarm announcement
Our small dog gets scared out of its wits with any kind of alarm or beeping. One day when we were gone, the alarm went off, my wife was called, and all went as planned, except that when she got home...
View ArticleCarbon Monoxide in "tamper mode'
My Carbon Monoxide Detector has been working fine since we got simplisafe (about a year ago).But now its in 'Tamper Mode' where the yellow light is constantly on and the chirp is every minute. I am not...
View ArticleFalse alarms with Motion Sensor
Hi all, I've been using Simplisafe for 2 weeks now. The only sensor I've been disappointed with is the Motion Sensor. I called Simplisafe after the first false alarm to get help on the best location...
View ArticleSmoke Detector Operating Temp - Safe for Attic / Crawl Space Use
I saw somewhere (perhaps even on the SS site, but cant find it now) that it would be a good idea to install smoke detectors in attics. Reading the Smoke Detector Manual, I see the operating Temp is...
View ArticleInstall 105db Siren?
How do you install the extra 105db Siren component? I do not see that type of component on the add component page. If I already have an extra 105db siren, how do I know it is already installed?
View ArticleNo Link To Dispatcher
I am getting a "No Link To Dispatcher" error on my keyboard and the base station light is blinking. Does this mean it can't contact the cellular tower? I have not changed a thing and it just started.
View ArticleSmoke Detector Testing and Full System Siren ??
I have done a few tests of my SDs. They seem to be communicating with the base station and creating event logs. In test mode the system says "SD". I have been in practice mode, the Web Site still says...
View ArticleRandom Motion Sensors Tripping
Just got off the phone with Customer Support so Kelly, the call us for troubleshooting has already been done. Coming to the community forums for assistance at this point.read more
View ArticleAlarm was set with one door wide open, allowed it to be set but no alert to...
First, I will qualify that yes, we understand that the person arming the system should have realized that one door was left open and that the system did say that a door was open...but I will also...
View ArticleEntry Sensor Stopped Working
Got the base system a couple weeks ago and got it installed. Order 16 components to complete the system that arrived on Friday. When I went to install those, one of my original entry sensors stopped...
View ArticleKeypad not turning panic alarm off
During our practice time we have set the panic alarm off and can disable it with the remote but not the keypad. I type in the PIN but it does not turn off. Is there a way to turn off the panic alarm...
View ArticleFAQ
Do you have a FAQ section ? I just bought it and have some questions and the forum have lots of questions. But reading each one of them is a pain! Adding a FAQ section is very simple, i can just print...
View ArticleLighted Keypad
Still evaluating my alarm after a couple of weeks. The only complaint that I have as of now is that it does not have a lighted keypad.. The display screen lights up but not the keypad, consequently it...
View ArticleSmoke Detector Failure - Hello Fire Dept Again
Had another Smoke Detector Failure - Hello Fire Department Again. I would like another replacement Smoke Detector. The code of the unit is 11QVN. This one was replaced after the firt batch of bad ones...
View Article105db Siren Chirp
How do I enable this feature? The keypad is very quiet and I've read that the alerts from the keypad can be done through the 105db siren, I just need to know how to enable it. Any help would be...
View ArticleMotion Sensor Installation .... 4' to 5' feet ??
Having had 3 other alarm systems .... I have never seem a motion sensor being installed so low. Usually see them up in the corners near the ceiling at 7 to 8'. Whats up with the SS sensors getting...
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