Water Sensor
Ok I got a water sensor and installed it in a room with a entry sensor and 5 feet from another entry sensor and a keypad. Was good for a day and now I got an error it's not communicating. Do they have...
View ArticleGlass break Sensor
Can the glass break sensor be set for immediate activation or is it on the same time cycle delay as the entry and motion sensors?
View ArticleGlass Sensor Sensitivity
Is there a way to adjust the sensitivity of the glass break sensor?
View ArticleAlarm activated but keypad still says "Alarm Off"
Got a new system and noticed that even though our alarm system will arm (with an audible alert as well as blue light indication on the base),, the keypad remains unchanged and still reads Alarm Off...
View ArticleNo link to dispatcher every time after turning alarm off for a period of time
It seems like everything works fine, for awhile. Yesterday I came home and turned the alarm off. When I turned it back on I had "no link to dispatcher" called this morning talked to the help people,...
View ArticleBase station has red blinking light
My new base station is blinking red in the "cone" part of it Why?
View ArticleHow to ensure dispatch service call will get through "do not disturb" setup...
I often set my iPhone to "do not disturb" overnight to avoid any early-morning calls that might come in from friends, solicitors, etc. Even with "do not disturb" activated, I can allow certain...
View Article"No link to dispatcher"
Installed last night. Activated monitoring, Reset base station about 20 times. Still get error msg. I have "very strong" coverage according to t-mobile base is practically outside now after relocating...
View ArticleEntry sensor shows open
This system has been in for a few weeks and I have one entry sensor on a garage door that shows open when I turn on the alarm. If I open and re close the door it sees it, and all is good. I checked the...
View ArticleProbably a silly question about secret alerts
I am a new owner/user of the system. Forgive me if this is a really silly questions. To use the 'secret alerts'.... I know that you put the sensors on "sms/email only" (or whatever it says), but will I...
View ArticleAlarm beeps when system is turned off or on.
The last few times of turning the system on at night and off again in the morning causes the alarm to beep. I just changed the batteries in the keypad and that didn't help. I changed them in the alarm...
View ArticleWhat if my system/siren goes off and I'm out of town, false alarm. (no...
How long does the siren go for? Is this adjustable? Does it reset itself. Thank you.
View ArticleSimplisafe Windows App on Windows 8.1 smartphone wont work
I have a windows 8.1 smartphone and have installed simplisafe add on it and I notice that I can login after installation only one's. Upon trying to re-login second time- the app times out after showing...
View ArticleApp/Website still shows power outage...but power is on
We had a power outage at home last week for approx 5 hours. The App and Website both showed a Power Outage, but when the power came back on, the app and website still showed a power outage. The alarm...
View ArticleGlassbreak "Instant Trigger" settings
I actually want my glassbreak sensors to work more quickly in "Away Mode" than in "Home Mode". If glass breaks while I'm home, there's a good chance that I've accidentally set it off myself, and would...
View Articletemperate in house
What do I have to do or buy that I can tell what the temperature is in the house?
View ArticleiPhone app shows last status - not current status
So I open my iPhone SS app to set alarm away - but it shows "Alarm Away" already. This is hours aftwer I disarmed it. Why would the SS app not show the current status upon opening?
View ArticleMultiple Base Stations at Single Location
Hi,Does anyone else have multiple base stations installed at a single location? I'm having a few strange problems & I need to understand how to get these resolved. SimpliSafe Customer Support has...
View Articleentry delay beep on siren/keypad
since the delay beeping of the keypad is too low to hear as it should - can a siren be installed inside the house with the alarm switched to off but the delay beep still be activated to hear since the...
View ArticleURGENT… Need to know If SS is compatible with OSX Yosemite?
We are in the process of replacing our primary Macbook Pro, with a new one. The new one will have Yosemite installed. It's imperative that SS provide a statement of direction for supporting (or not...
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