Backup battery capacity
The power utility was doing an upgrade in my area that lasted about 8 hours. (They let us know in advance). After 4 hours, the base announced that the batteries were running low. I decided not to do...
View ArticleCan system be used for fire/carbon dioxide/water monitoring only?
I am not really interested in using the burglary aspect of the alarm system. I really just need the fire and CO2 and water monitoring. If I don't set the alarm itself will the fire, etc monitoring...
View ArticleNo alerts and nothing in the event log
This morning when I arm/disarm the system, I wasn't getting my text message alerts. When I login to the website, I don't see those events even appearing in the log. Are you guys having some sort of...
View Articlesyncing remote in pc
How long should it take to sync your changes back to the remote? I am on a macbook pro laptop running yosemite
View ArticleAdvice to expand my SimpliSafe system
Hi. I purchased a basic Simplisafe system last February before we moved, but…I...umm…I just found the box and installed the components we have last weekend. Our house is a solid brick home that’s about...
View ArticleSms getting worse
I am getting less sms alerts every day. I didn't get either secret alerts by sms. I did get email and showed in event. I get half of armed and disarms. Can you verify my unconfirmed email address that...
View ArticleSensor Labels When Alarm Tripped
I have seen a few comments on the forums from folks asking for the keypad to display what sensor tripped the alarm. I would like to give this a huge +1! My alarm was set off the other night at 2am and...
View ArticleUsing on Mac
I want to use keychain setup on Mac, My OS is 10.9.5. when i put USB in I can see files but it will not load them... loads fine on PC.Thanks
View ArticleI heard the keypad beeping from outside the door before I went in...
I heard the keypad beeping from outside the door before I went in... I had set the alarm to away mode about five hours earlier. When returned pulled vehicle in garage and went to door from the garage...
View ArticleReplacement USB Keychain - How do I sync my settings to it?
My original USB keychain sent with my system didn't work. I received a replacement unit. I have the $24 monitoring package and setup my system using the web interface. My question is, how do I sync all...
View ArticleHow do I set the alarm to "home mode" before I leave for the day?
Let's say I've got my alarm in "home mode".Now I want to leave with my daughter to go to work.However, my wife is asleep upstairs, and I want to keep the alarm in "home mode" after I leave so that she...
View ArticleMotion detector sometimes trips at longer distance but not usually
My motion sensor is 30+ feet from the stairs, and 90% of the time people upstairs can run to the bathroom, dance on the landing, harass the sensor all they like and it won't go off. But on occasion, I...
View ArticleServer down?
I am having trouble connecting either online or through the phone app. Requests are timing out. System status "unknown". Refreshing the status results in errors.Anyone else?
View ArticleSetup Wizard rarely launching
I am trying to use the Setup Windows on a Windows 7 system, but the launch is VERY erratic - The "starting setup wizard" box appears and then disappears. I have to insert and remove the key a dozen...
View ArticleBeware of Metallic Balloons - Motion Sensor False Alarm
My system has been working without fault for nearly 3 months but I have a strange false alarm scenario to report. I have a motion sensor in my library facing a southern exposure door wall. We had a...
View ArticleReplacement Keychain died after 10 months
I have a keychain that was replaced in January of this year. It has died. I have tried 3 different batteries to no avail. Can I get it replaced?Thanks.Mike.
View ArticleAdding an extra magnet to window so window can be open a few inches during...
I want to add an extra magnet on my bedroom window so that i can have the window open a few inches during the summer and still have it armed. How many inches away do the magnets need to be from each...
View ArticleUntil camera is available...
I'm new to SimpliSafe, and have been testing the system.So far, I'm very pleased.The app is a little sub-par, as it doesn't have all the functionality of the web interface, but it does enough to be...
View ArticleFreeze sensor settings
I am assuming that the Freeze sensor is just a simple temperature sensor since it can report the any current temperature on the dashboard. Is there a way to have it trigger at different temperatures...
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