Base station thinks sensors are open when they are not
My base station, which was completely replaced two years ago, seems to be having trouble recognizing when sensors are closed. When I arm the system I usually get the "warning: door or window open"...
View ArticleWhere to install glassbreak sensor
I have an 11x40 room (really kitchen/dining/living room - but it is all open). There is one large window along the front wall (11' wide). Then towards the back of the room there is a bank of 4 windows...
View ArticleAway from home
Can I set my alarm to home mode when I am at work? I have 2 cats and I am afraid they will trigger the motion sensor even if it is upside down- Would the home mode essentially do the same thing as away...
View ArticleREMOTE ACCESS ON SMART PHONE IF NOT SUBSCRIBE TO MONITORING
I just installed my system and everything tests correctly. I then wanted to see if I can access it via my smart phone. I have not subscribed to the alarm service yet. It appears to have access to your...
View ArticleInteractive tools and app working?
I've been trying to set my alarm using the app for the last 2+ hours and it hangs with a message that there is a server error or timeout error. Then when I login to the web interface I get "We were...
View ArticleSensors in my "Unheated" Garage.
Hello All. :) I've been using this system for several months now and love it. I now want to add an extra Keypad,, Glass Break,, Motion and Entry sensors in my garage. It is close enough to the house...
View ArticleDo the base station needs to be upwards all the time?
I just installed my system, and I'm thinking in a good place to hide the base station. I have a drawer perfect for that purpose, but the only way the base would fit is laying down. Would this be a...
View ArticleBase Station emitting 4 beeps when arming system from the keypad
Hello all. This just started within the last few days. Whenever we arm the system using the keypad, the base station will emit 4 short beeps similar to what you get when you enter the house without...
View ArticleARM and DISARM
Just would like to know that once the PIN and all devices are set up, then all one has to do to ARM the system is to select HOME or AWAY on the keypad or keyFOB, but you need the PIN in order to...
View Article2 Questions...
First of all, is there no way to search this forum? I don't see a search form anywhere.Secondly, if I want to set up different users (i.e.. wife, kids, etc.) to access the alarm system with there iOS...
View ArticleNew smoke detector chirping woke us last night
We've had our system exactly 1 week today and last night was awoken by chirp...chirp...chirp. In searching the forum I noted some posts that yellow light on front should not be on all the time. Ours...
View ArticleSmoke Detector Status
My Smoke Detector low battery alert started sounding - good. But the status in my control panel continued to be shown as OK (I synchronized it several times). I then removed the battery, synchronized...
View ArticleSmoke Detector
Within one week of buying my system, I had a smoke detector battery die (which even after calling I had to buy a replacement battery...and they aren't cheap at all $18 for a battery). after installing...
View ArticleMounting Motion Detector
The motion detector comes with one strip to mount flush against the wall. I want to mount in a corner. It appears as though I need two strips to mount in a corner. It appears as though I can move the...
View ArticleWeather Resistant Siren
Just how weather resistant is the External Siren? I want it outside but it does not look like it should be placed in direct contact with the elements. What are the design limits on heat and...
View Articlepower cord?
We recently have had to deal with an issue with our power cord. It was working flawlessly until our rabbit decided to munch on it. We have it " temporarily" fixed. I went to look on your site to find a...
View ArticleHeat from refrigerator; motion detector
One of the locations I am considering for placing a motion detector would have a refrigerator in it's line of sight. Would the heat produced by a refrigerator have any chance of causing an alarm from...
View ArticleNew Install, Motion Sensor Question
I installed our SimpliSafe alarm yesterday, and activated the monitoring. The install went really easy, and all is working great! I do have one question:I installed our motion sensor in a corner of our...
View ArticleSensors programmed in wrong
I ordered a system and added a few components. Over the last few days, I have realized that the serial number of EVERY SINGLE additional component I ordered was programmed in wrong. How annoying!Also,...
View ArticleSeveral Newbie Questions
1) If the alarm system is ON, either home or away, and an entry sensor is open (that is, the door or window is open) is there supposed to be an indication on the keypad of the open entry sensor?2) If...
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