Replacement USB keychain remote
Is it possible to order a replacement USB keychain remote? I had my keys stolen, along with the USB keychain, so I'm unable to use the setup wizard for changing system settings. I know that I can do...
View ArticleGathering serial numbers off devices for naming them in your alarm settings
HInt: Write each serial number down as you choose where to install it in your home. This will make it easier to rename them during your customization of your system at time of setup.
View ArticleSmoke Alarm Not Flashing Red Every 1 Min
Smoke Alarm Not Flashing Red Every 1 Min as stated in user manual... any support on this?
View ArticleSimplisafe is down?
I can't use my app. I can't log into website. My base is saying no link to dispatch. What's up??
View Articleiphone app simply will not work the base station....
I have tried 6 different locations around the house, and I am still getting intermittent service at best, and more often, no service. My cell carrier is Verizon, and I guess that where I live, the...
View ArticleApple I 5 phone will not arm/disarm system with phone app
My cell carrier is Verizon, and I have great cell service at home with my phone. However, I am on my third base station trying to arm and disarm the system with my cell phone. Yesterday, I was able to...
View ArticleGlass Break Sensor testing with simulator
I set up my new system this past weekend. My system includes two glass break sensors. One in the kitchen facing our bay windows about 8 ft away. The second in the den facing a set of French doors(has...
View ArticleKeypad and entry sensor issues
Today has been a fun day...woke up this morning and could not disarm the system with the keypad, had to use the app on my phone. The batteries in the keypad are new and it is in the same place it has...
View ArticleDisarming selective sensors
Hi My husband and I are seriously looking into purchasing the SS system. I've been reading these forums for hours looking for information that we need to help us make that decision. One of the things...
View ArticleAdding 105 Decibel Wireless Siren
I installed a system and activated it last week. I purchased additional components this week. I understand how to add sensors, but how do I know the Wireless Siren is installed correctly. Will this...
View ArticleIntermittent - Siren not beeping with keypad when alarm triggered
Most of the time when I enter by house with an armed alarm, the keypad and the siren will do the alerting chirp until I disarm. I've had a few cases where the keypad chirps but no siren chirping. Any...
View ArticlePW format issue on iOS Phone APP
Question to the development team: back when the iOS app was released, I reported that I could not sign on although there was no issue at the website to access the interactive dashboard. Tech Support...
View ArticleWill the auxiliary siren sound if a water sensor is tripped?
Which sensors will cause the auxiliary siren to sound? Does the water, temperature, CO, or fire alarm cause the aux siren to sound? The base station is loud enough for me, and I don't want the aux...
View ArticleKeypad buttons stick
Almost every time we push the buttons, they stick inside the holes. Any solutions ?
View ArticleNo Link to Dispatcher - why no text or phone call?
Had an issue with my base station loosing connectivity (no link to dispatcher) just after a power failure (not the reason for this post)What I'd like to understand is why I didn't get a text message...
View ArticleSigh. Glass break sensor "not communicating" with base station...
At first I thought it was a low battery, so I installed a new battery, but it's still blinking the same error message. It says, "Error: Glass Break Sensor."I've replaced the battery, and also "reset"...
View ArticleQuestion about Entry Sensor and Away Mode
I got few extra entry sensor, but want to know if this will work.I will use these for bedrooms, but the doors will be usually be open. The perimeter doors have entry sensors and will be closed when in...
View ArticleEmail and Txt Alert Categories, Couple Questions
I'm setting up so I get txt alerts only on alarms and activity will go to my email and I have a couple questions. What is the error category? If my phone gets alarms only will I also get alarms being...
View ArticlePower is out and keypad beeping
Power is out in our town. Does that mean I have to endure beeping/flashing keypad?Is there a way to turn it off?DJc
View ArticleSmoke Detector - False Alarm with Dispatch.
We have Simplisafe for over 8 months without issue. This morning the smoke detector triggered an alarm. It obviously caught me off guard and took a few minutes to wake up and grasp the situation. I...
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