No SMS Text Alerts or Updates in System Event Log
Both my husband and I have not received text alerts on the arming/disarming of our system since Friday November 15th. In addition, the online 'System Event Log' shows no activity since 11/15 as well. I...
View ArticleMotion sensor false alarms, can they only alarm if 2+ are tripped? Other...
3am - computer in the room goes to sleep along with the 6 monitors attached and in view of the sensor. Verified in the system and security logs. 8am- last heating done for the day according to ecobee...
View ArticleRemote Settings vs. USB Settings
I have used my keychain USB remote to set and program my alarm settings. I have plugged it in to the base unit to apply the changes. If I make additional changes to the alarm settings using the...
View ArticleMotion sensor installation height
Hello, What is the maximum height you can install a motion sensor, off the floor, before you lose coverage (up/down coverage)?
View ArticleKeypad question
I recently replaced the batteries on the keypad while the alarm was activated. After installing the batteries I realized that I had not deactivated the alarm so I entered the code and deactiviated the...
View ArticleCalling remotely from a PC not a smartphone
I do not use a smartphone. Is there a way that your app would run on a PC instead of a smartphone to call the base station remotely? Can the base station be setup to call out to cell phone instead of a...
View ArticleConfiguring with & without Interactive plan
Do I understand correctly that there are more configuration options if one configures their system via an Interactive plan and this website vs. the software included in the keychain remotes?Are these...
View Articlekeypad volume
The keypad chirping volume upon entry is way too low. Is there a way to turn this up? I was reading somewhere here that the sound comes out of the siren. Mine doesn't.
View ArticleFire Drill
I have been using the SimpliSafe2 system for a couple of weeks now and am extremely pleased. With kids in our large multi-floor house, every once in a while I like to have a "fire drill" to teach the...
View ArticleFreeze Sensor
If my freeze sensor detects temps below the threshold, I assume I will I get a call from the monitoring station plus a SMS/email alert, but will my base station and aux siren sound off too?
View ArticleFreeze Sensor
I just installed my system and I am very impressed so far. However, I am noticing that the freeze sensor only updates the temp when I initiate a refresh via the online dashboard or the iphone app. Will...
View ArticleSyncing & Installing the External Siren!!!...
This is a re-post:Official external alarm instructions:PROGRAM SIREN TO SYSTEM In order to program your siren into your system, stand between the base station and the keypad with your siren and...
View ArticlePlan Options
I originally purchase my system with the intent to have it contact my local Police in the event of a break in. But I'm now leaning towards not doing this, as I'm not to pleased with the cost my city...
View ArticleSmoke Detector- Four red blinking lights (slowly) and a solid amber lit button.
What does it mean when the smoke detector has four slow blinking red lights, and a solid amber button? Something is chirping, and periodically I hear "Low Battery" but I'm never between the base and...
View ArticleInterfacing with home automation systems?
Hello. I searched before posting, but didn't find any recent discussions on this topic.I'm installing a new home automation (z-wave) system, and it seems to me that it would be much more effective (and...
View ArticleInterfacing to an external switch
Hi,I recently installed my SimpliSafe system. I have an old alarm box on the outside of my garage, where I mounted my 105dB siren. The box has a reed switch to sense opening, and a tilt switch to sense...
View ArticleEntry sensor in away mode
Friday morning while the system was in home mode I received an email stating a sensor had quit sending a signal. I tested the sensor by removing it and replacing it , it chimed and showed up as working...
View ArticlePanic buttons on keychain and keypad
First off, I just want to say we love Simplisafe! We just installed our second system in our vacation home and are now turning our attention to adding more sensors (smoke detectors and the like) at...
View Articlelandline need re-programmed?
I have my land line connected as a back up. If I use the key chain to up date my base station, do I have to go thru the procedure of turning off power, remove battery and re-install the landline again...
View ArticleMotion Sensor Alarm
I have had two calls in the last 3 days that a sensor is signaling. I believe that police were dispatched, but not sure, never got a call from anyone. I had someone go to the home after the first...
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