Keypad says ALARM ON when not
I turned off ALARM using the IPHONE software and the base was not glowing blue either...But when I went to the garage door I casually check the keypad and it says ALARM ON...I then entered the PIN and...
View ArticleKeychain Remote caps keeps coming off
Hello,Just wondering if SimpliSafe has any plans in the future to release a small compact remote without the usb function. The one provided is large and the cap keeps coming off. I'll need to glue it...
View ArticleLoud beeps when arming and disarming alarm.
Recently, when I started arming and disarming my alarm, I get 4 loud beeps from the base station after I hit away/home button or off. Anybody know what this is about? Is there a way to shut it off?
View ArticleWhat if you lose the keychain remote?
Hi All, I've just purchased SimpliSafe, so sorry if this is a dumb question. I'm wondering if security is comprimised if I lose or someone takes my remote. Wouldn't they be able to plug it into their...
View ArticleBase station losing connection to dispatcher
Over the past two days I have received repeated "No link to dispatcher" messages when arming my SS2 system. This used to happen once in a while, and my "cure" was to unplug the base station and remove...
View ArticleEmail and SMS messages only for alarms?
Hi,I've configured notifications for email and SMS for alarm/activity/error events. I've only received notifications when the alarm actually trips, not when its armed or disarmed. The help popup for...
View ArticleNo Technical Support on Holidays
I can't get in touch with ANYONE at Simpli Safe to help me activate my account. Have tried a number of times to activate it on line but it is not responding to my 4 digit pin.
View ArticleDetermine entry sensor being tripped
I can enter the event log and see that a motion sensor has been tripped. How do I determine what sensor it was?
View ArticleNo Link to Dispatcher
I pay for monitoring, but I'm getting this. I have to unplug the base station and remove the batteries. Put them back in, and it seems to work fine for a couple of weeks before it loses the Link again....
View ArticleMobile app did not work last night..
For the second time in past 10 days, I couldn't turn on the alarm on my iPhone application. I kept getting "timeout errors" and thats got to do with mobile app connecting to the backend applications......
View ArticleSensor Naming
Is there a reason, other than capitalism, why SimpliSafe will not allow their customers to upgrade to the $25/ month plan and name our sensors and then revert to a lower service level (whether it be...
View ArticleAnother problem with "Entry Sensor Open"
Hi -I have the SimpliSafe 1 system and tried to reactivate it after it had be inactive for some time. Upon reactivation, I immediately got the "Entry sensor open" message. I went through, and removed...
View ArticleSimplisafe in a 3 story townhouse
HelloI have simplisafe in my apartment right now. I' am moving in a 3 story townhouse soon. Can I use my existing simplisafe unit there ? Will i need to upgrade / purchase something extra ? Can the...
View ArticleKeypad tones and Smoke detectors
Does anyone know of a way to make the "warning" tones to remind you the system is on when you come in louder? We have our main keypad located between two doors and the tones are not very loud. My...
View ArticleReplacement Smoke Detectors - 1 WEEK LATER
I received my replacement smoke detectors last week (3). 1 week later, 1 of my replacement smoke detectors are not responding. Anybody want to pick a date on when the other 2 will follow?Place your...
View Article105 Decibel Wireless Siren - what if I don't want to use it at this time?
As part of my order, I did receive the 105 Decibel Wireless Siren, but I've decided I don't want to use it right now. Can I simply not use it and just keep it stored? (I have not "added the siren to my...
View ArticleAny way to use a signal booster to get better cell reception????
I am in an area listed as G2 on the T-Mobile coverage map and it is a small area at that. I do get a weak connection and the system functions as long as it is not raining or we have heavy cloud cover....
View ArticleRed and Blue Blinking on Base Station
My system is installed and working, however I cannot connect to the dispatch center. I have put the alarm in test mode several times. The base station has a strong blue light which indicates a good...
View Articleflashing blue light, unit can not be armed or disarmed from iphone...
any one else having these problems..the last three times i tried to arm my unit with my i phone it gives an unable to contact message....i come home witha unit i cannot turn on, and it will not update...
View ArticleBase station range
Hi everyone, I'm moving into my first time. Currently I'm in an apartment that already had an alarm system installed. I'm looking into SimpliSafe and am trying to figure out the range of the base...
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