Installing SimpliSafe 2
I tried to install my upgrade of a Simplisafe 2 unit. The directions leave a lot to be desired but I managed to install it. Test mode worked well, however, I have no link to dispatch. I even updated my...
View ArticleBeeping
The base station is beeping and the key pad says 1 entry sensor open but there isn't! What to do?
View ArticleIs AUX alarm listed in the Dashboard or alarm settings?
Should the Aux alarm be listed in either/both the dashboard or the alarm settings? Is there any indication the AUX alarm is working ? Is there an out of range or low battery indicator?thanks jeff
View ArticleSign installation
Just wondering how most of you are installing the SimpliSafe yard sign. A metal post? on a fence? wooden stake? I'm thinking about ordering one, but not sure what the best way to install it.Thanks.
View ArticleSmoke Detector Alarm this morning
The Smoke Detector Alarm went off at 7:20 this morning. The one that went off was just outside the shower room. Does steam/water vapor set it off? We received the phonecall in 15 seconds after the 3...
View ArticleSensor Identification
Is there a way to name the sensors so a name shows on the key pad instead of the serial#? So you don't have to look at a list everytime one is activated. Thanks
View ArticleJust received the new package - Activate first ?
I received the new package last evening. I will only get a change to install it tomorrow(Thursday). I just played with the base and plugged it in and I see the blue light blinking which I understand is...
View ArticleAway for Extended Period - System Operation???
We have a new system installed at our winter home and got it set up and working easily. But now that we are getting ready to head back north a couple of system questions I need answers to.1. In the...
View ArticleProgramming Additional Keyfobs
I would like to add an additional keyfob to my system. How does that work? Will the person be able to make changes to my system or have access to the master pass code?
View ArticleText Messages Please
I spent 5 hours over two days on the phone with AT&T in an attempt to allow my phone to receive what you call "web text" alerts. The end result is, we were finally able to receive what they call...
View ArticleGetting SMS alerts from motion sensor when set to NO ALARM and at home.
My 2 sensors are set to NO ALARM - emails or alerts only. However this is getting triggered even when we are at home. Shouldn't SMS be send when status is set to AWAY ..This looks so stupid.
View ArticlePower outage report when there is none?
My base station reported power outage 3 times for apparently no reason. I checked all the outlets and it works fine...
View ArticleDoor Chime and Setup Software on Mac
I am trying to increase the volume of the alert when a door or window is opened, and so that the unit beeps louder when we need to enter our code to disable the system.I have read that you can adjust...
View ArticleIf Simplisafe cannot get hold of the primary contact..
We will be out of the country soon. If the alarm is tripped and SimpliSafe is not able to get in touch with the Primary Contact, will they notify the police automatically? We will change our Secondary...
View ArticleTesting Auxiliary Siren
I would like to test the full sound of the auxiliary siren so that my neighbor, who is 200 yards away, can become familiar with the sound of it. Is there a way to test it without sending an alarm?
View ArticleDoes SIREN show up in the sensors list on keyboard or online account?
I don't see SIREN mentioned anywhere showing up in keypad list ...how do we know the base is connected to siren ?
View ArticleAnyone else as disappointed and annoyed at lack of response on smoke detector...
One of my smoke detectors...as many others have experienced is becoming disconnected and goes into an error state. Ironically it is the smoke detector that is on the first floor of our ranch style home...
View Articlealmost daily false alarms
Almost every morning when I leave for work the alarm seems to go off. I set it on away mode and within minutes the alarm starts going off. I currently don't have monitoring enabled so how can I figure...
View ArticleStopped Receiving Event Notifications
My SimpliSafe is less than a week old. I have it all setup. So far so good. I was receiving texts messages and emails for every event happening through my system. For the past 48 hours. This has...
View ArticleKeychain remote - Turn off false alarms and range ?
If there is a false alarm at home, can I push OFF on the keychain remote to turn it off? If thats the case then I can keep one remote on bedside and don't have to run to the keyboard to turn it off....
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