I am getting the following error message when trying to do the requested up date upon opening the settings tab and going to either System of Devices. I am trying to add a few more entry sensors.
"Your Base Station is having trouble contacting SimpliSafe. The data connection at its location may be weak. Try moving the Base Station. [error type: GatewayTimeout]"
Anyone else getting this message? Does this mean my security system is compromised until I get this resolved?
Want to add a system to our summer house. Other forums said to look for the “Add a location” on the dashboard. I do not see that on my dashboard. That suggestion was from 2015, so perhaps the dashboard has been updated.
How do I add a separate location to our existing account ??
Thanks
I am currently using a single SS smoke detector with SS3. Shows status of smoke detector as OK, but when I download the alarm certificate - it doesn't have fire checked off. Refreshed about 24 hours ago and figured it might update. Anybody else have an issue like this?
I am looking to install surveillance cameras to the outside of my residence independent of the SS3 alarm system. I haven't decided whether to go with wired or wireless or DVR or NVR.
If I install a wireless surveillance system (ie: Swann, Lorex) will the frequency of the wireless camera system conflict with the SS3 alarm? Thanks, Greg
Everyone is talking about plugging their base unit into a phone jack. Mine doesn't have a phone jack and I have no cell service. How do I correct this?
My pin works on the keypad, but not on the iPhone mobile app or web site. Help please.
received a second camera today because the first stops and starts live view, then eventually fails "camera disconnected"
second camera has the same problem in addition to blurry images
45 minutes 2x with "tech support".
seems the camera portion of this system needs serious rework/debugging
When I access my local network, I can see the IP address for my base station and camera. Is it possible to access either of them from a computer on my network via ssh or http or some other tcp/ip protocol? I can ping both.
I just received the newest SimpliSafe 3, and am having range issues with my keypad, entry sensors, and base station.
My base station literally only works when it is with-in 3 feet of my keypad and motion sensors.
I ran multiple tests with my entry sensors, placing my alarm in "Home" mode and seeing when opening my entry doors - would this trip the alarm. I ran this test at several distances of 1-2 feet and 3-10 feet, and the sensors never tripped the alarm when the entry sensors were placed more than 3 feet from the base station. There was no barrier walls or objects in the way.
Had an alarm last night within a half hour of arming my system. The alarm was triggered by a motion sensor in my lower level family room. This sensor has been in the same place for what will be 5 years in a few weeks, and other than the occasional - opening the kitchen door and walking down the steps without disarming the system - it has never triggered an alarm before.
Long time satisfied SS user. New system at new location having trouble connecting to cell network. SS is sending a new VZ module to replace TM module. While I’m waiting for delivery, I thought I might try resetting the base station. But I cannot figure out how to remove the battery. Is SS 3 base station reset procedure the same as original version?
Fed-up with false calls to the police and your ignorant attitude toward the NRA.
All kinds of buttons to buy, but nowhere is there a button to cancel.
Simplisafe changed the dashboard so that I can't see setting unless I upgrade. A call to customer service informs me that I need to change browsers in order to use the dashboard. He claims they are working on the problem and it would be a week or so. I don't intend to change browsers just for this alarm system. The guy really had an attitude and when I told him I may as well just use my old system that is still installed, working fine, and I control over, he says " Well, I can't tell you what to do, but "
Bye Bye Simplisafe
I have a new system, about a week old and was sitting in my living room watching TV with the alarm off and the camera suddenly started flashing blue like it was recording/being viewed live. It stopped almost immediately after my husband noticed it and asked if I was viewing it live.
I was not viewing live or recording and immediately went into my app and did not see anything on the timeline. I am the only one with a login to this account and was not viewing the camera at the time.
I'm thinking of returning the system over this. This incident has made me extremely uncomfortable.
Over the past month or two, I've been noticing that when I return home and fire up my iOS app to turn the alarm off, much to my surprise it's already off. The iOS app homescreen shows the last time I had disarmed the system, while I *swear* I had set the alarm the last time I had exited my home, either thru the app or keypad.
So now I'm questioning myself even though these instances have seemed to occur more often in the past 2-3 months than ever in the 3 years I've used the system.
Hello all, just got the new 2018 system today, setup was easy and fast.
How do i get a chime when a sensor is triggered in home or off mode? Like patio door, garage, etc. Yes, just like in ADT,
The system do this in test mode; although it's too verbose for my taste, so i am sure this can be programmed into the other modes.
I don't see the settings, maybe there is a magic button I can press somewhere?
The screen on my touch pad lights up when I select Menu but the screen remains blank and no menu choices appear. The same issue occurs when I turn off my system. Has this happened to you? Thanks
I just installed a SimpliSafe system. The motion detector and the door opening sensor work fine when I arm the system. If I open a door or walk in the line of sight of the motion detector, the alarm goes off. Great that is what I expected to do. However, I cannot make the glass break sensor to do that. I am very concerned because I want to make sure that the system triggers the alarms.
What is the best way to test my extra siren, preferably without triggering the monitoring center. In keypad test mode, I pressed the button on the siren but that only makes the base station say "siren detected". Help anyone? Also I've seen people installing these outdoors. Are they rated for outdoor use? TIA